Acer Aspire 5 A515-47 Laptop randomly disconnects from wifi and reconnects after 5 seconds why?

TheLoneStar_033
TheLoneStar_033 Member Posts: 24 Troubleshooter
in Aspire Laptops

Hello, My new Acer Aspire 5 A515-47 randomly disconnects from wifi and reconnects after 5 seconds, this is not a wifi problem because this happens with every network i connect to, the other devices are fine, take note tho that this laptop is almost brand new and i even tried to make a factory reset but nothing changed i changed the DNS updated the drivers from the official website at least that's what windows made me think i did but nothing seems to work, i even reset the network settings also with the cmd and nothing changed, i even checked the frequency of the antenna, however if i send it to repair they won't even notice the problem because it is completly random, it may happen 5 times in a day or go a whole day without doing it, here is the photo of the device manager with all the names of the network devices

Screenshot 2023-09-30 125236e.png

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Answers

  • Puraw
    Puraw ACE, Member Posts: 13,387 Trailblazer
    https://community.acer.com/en/discussion/692387/acer-aspire-5-a515-47-laptop-randomly-disconnects-from-wifi-and-reconnects-after-5-seconds-why

    Disable all 3rd-party AV and browsers, stop/pause apps from updating. TURN WINDOWS DEFENDER FIREWALL OFF and see if you still have the network disconnect issue. You didn't write if you tried to connect a LAN cable to your router and Ethernet port, if your router has LAN. I have never seen this with my laptops, either Wi-Fi connects or not. You may have a Wi-Fi card issue. try a very simple adapter setup with iPv4 only:

    Adapter setting.jpg

  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter

    I disabled windows firewall and defender, and set a only ipv4 configuration as you said, i didn't try using an ethernet because this pc is always out of the home, plus the ethernet network card and wifi network card are two separate cards at least that's what windows says, i don't have third party antiviruses i only have Chrome as my main browser, however i don't understand what you mean with stop/pause apps from updating how should i do that? i'll post updates soon if i see the the wifi disconnecting again i'll try playing some online games so i can notice it for sure

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hi @TheLoneStar_033 does it use the 2.5Ghz network?
    Does your device have a 5Ghz network? If you have it, try it.
    Also try accessing Windows in safe mode to see if any applications are interfering:

    https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter

    How do i check if it has 2.4 Ghz network or 5 Ghz, and how do i try it, sorry for my ignorance

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    If you have two wireless networks, when you search for networks on the computer they will appear with the same name and will be differentiated by the fine that you can add "plus" or the "5Ghz" network, example:

    Network A14
    A14_plus Network or A14_5Ghz Network

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter

    No it's not 5G unfortunaly

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Try these procedures:

    Disable the adapter shutdown option:

    Open Device Manager:
    Windows key + R and type:
    devmgmt.msc
    okay
    Deploy Network Adapters.
    Right-click on Ethernet/Wireless Adapters and click Properties.
    Click Power Management.
    Clear the check mark next to Allow the computer to turn off this device to save power.
    Click OK.
    Check.

    Reset TCP/IP settings on your PC:

    Right click on the Windows prompt and open Terminal (admin)
    In the window type "netsh int ip reset resetlog.txt" without the quotes and press enter.
    Restart your PC and check.

    Resetting the Winsock catalog may also help you:

    Right click on the Windows prompt and open Terminal (admin)
    In the window that opens type "netsh winsock reset" without the quotes and press enter.
    Restart your PC and check.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter

    i can't find this power managment menu when i click on proprieties

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Okay, your device does not support that option, I'm going to look for more information about this, while I apply the other two procedures?

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter
    https://community.acer.com/en/discussion/comment/1231718#Comment_1231718

    Looks like that after using only an ipv4 configuration the problem happens less often, at least that's what i can see, i've also reset the TCP/IP settings through the cmd multiple times even before this post but that's surely not helping, also deactivating the firewall and windows defender does not looks like it helps either, i've noticed that sometimes not always, in the windows event visualizer, the loss of connection is accompanied with the DNS client error 1014, i've aldready tried changing the dns settings and resetting them however that does not help at all. (this error does not show everytime the connection loss happens)

  • Puraw
    Puraw ACE, Member Posts: 13,387 Trailblazer
    https://community.acer.com/en/discussion/comment/1233441#Comment_1233441

    If your server sets the DNS automatically, set that to Manual in IPv4 (Edit DNS settings) and try an Open DNS address like Google:

    IPv4.jpg

  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter
    https://community.acer.com/en/discussion/comment/1233447#Comment_1233447

    yeah i've aldready tried this some time ago multiple times with multiple DNS servers, google one included, but it did not help at all maybe it made it even more unstable

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Review the following information:

    https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter

    i also noticed that, there is also another error, i'm noticing this now this is actually new to me, in the event visualizer, system which is called DISTRIBUTED COM error 10016

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    In principle, this error does not affect the functionality of Windows and is related to the DCOM components, that is, to the relationship between third-party applications due to a permissions problem, that is, third-party applications that you have installed.

    https://learn.microsoft.com/en-us/troubleshoot/windows-client/application-management/event-10016-logged-when-accessing-dcom

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    The image is in Portuguese. But try disabling the option "THE COMPUTER CAN TURN OFF THE DEVICE TO SAVE POWER".

    image.png

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter
    https://community.acer.com/en/discussion/comment/1235166#Comment_1235166

    unfortunaly i don't have this option

  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter
    https://community.acer.com/en/discussion/comment/1235095#Comment_1235095

    updates: i've noticed that the pc disconnects way more on my house wi-fi than the college wi-fi (university) i don't know why however… he still does it but way less often

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    Does the same problem occur when updating the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheLoneStar_033
    TheLoneStar_033 Member Posts: 24 Troubleshooter
    https://community.acer.com/en/discussion/comment/1236478#Comment_1236478

    i haven't tried updating the BIOS yet

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