Predator Helios 16 Ram Problem is now showing 4800 mhz ram speed

s0ber
s0ber Member Posts: 2 New User
edited July 2023 in Predator Laptops

Hey there. I just got my Predator Helios i9 with rtx 4080. It came with 16gb ddr5 5600 ram installed. I purchased some crucial ddr5 5600 ram LINK HERE (2x16gb) to give me 32 and replaced the originals. My laptop is now showing 4800 mhz ram speed and I cannot for the life of me find anywhere in the bios to activate xmp or increase my ram speed. Please help.

[Edited the thread to add issue detail]


Answers

  • StevenGen
    StevenGen ACE Posts: 12,489 Trailblazer
    edited July 2023

    You need to upgrade the bios to version 1.12 - 1. Support new panel 2. Support new touchpad 3. Support new RAM 4. Update CPU microcode - dated: 2023/07/24 as that will make the laptop recognize the DDR5-5600Mhs ram, also I suggest that you buy and fit the below recommended 16GB DDR5-5600MHz ram that Acer suggests for this laptop.

  • s0ber
    s0ber Member Posts: 2 New User

    Sorry for the late response and thank you very very much for this. The bios update worked with the crucial sticks at first but started crashing a few days later a couple times a day. I ran memtest86 and initially it found 57 errors then froze

    being that it was new ram from crucial , who has never done me wrong, I tried to run memtest86 again and it wasnt finding issues. Nonetheless my computer was freezing again.

    i put the default sticks in and went back down to 16gb total and havent had a single problem in 2 days. I cant come to believe this crucial ram is bad….

    thank you for sending the model numbers of the correct hysink ram to buy however I cannot find it ANYWHERE. Can someone help with this part?

    lastly, the only thing I can think of that maybe could have gone wrong. The hysink ram came with black sticker tape on it. It looks like something for the heat. When swapping sticks I pealed that black sticker off the hysink ram and put it on the crucial ram. Could this have hurt the ram in anyway? (Wtf is that black sticker anyways and where can I buy more should I need to do this again?

    its the one seen over the ram and m.2 shown here:

    THANK YOU SO MUCH FOR THE SUPPORT. ive never owned such an expensive laptop I always opted for the crappier 1060 2060 3060 models with lesser processors and cut corners. I promised myself this time ill grab the 4080 with an i9 and here it is. Just trying to make the most of it!

  • Exploader
    Exploader Member Posts: 1 New User
    edited October 2023

    Good evening.

    @S0ber I found Hynix ram on aliexpress.

    Am I the only waiting for answer what that black wrap on ram is? And silver sticker with QR code too, is it a seal or something?

    Regards, Exploader.

  • Stiltonpie
    Stiltonpie Member Posts: 46 Enthusiast WiFi Icon

    @s0ber…I have the exact ram and have no isses. When I installed it I disconnected the CMOS battery/internal battery and pressed the power button for 30 secs. Reconnected all and rebooted. It took a little longer to boot up but then went into task manager and the 32gb ram was showing and running at 5600.