Acer Nitro 5 AN515-57 Broken Display>?When I was "moving the screen" still there was bars.

hopperr
hopperr Member Posts: 30 Troubleshooter
edited October 2023 in Nitro Gaming

Hi, I ve got Acer nitro 5 with RTX 3050 and I 5 11400, today I saw that display is behaving like its broken. There was some bars, etc. When I was "moving the screen" still there was bars. So I restarted it, without touching screen to see, what will happen, and after restart everything was normal. Is it display broken, or maybe something in software?
Note: I ve got same situation like 2 months ago

[Edited the thread to add model name to the title and add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,142 Trailblazer

    The screen issue that you have and if it was fixed after moving the screen and a few reboots, the its a hardware eDP cable problem that is lose and not plugged into its plugs properly. You need to tell us what is the exact Aspire 5 model number, look at the back of the laptop on the sticker for the model number, it should be something like AN515-XX-XXXX as just telling us the specs means nothing.

  • hopperr
    hopperr Member Posts: 30 Troubleshooter

    its AN515-57 unfortunately, this "sticker" was damaged, so I cant read whole number

  • hopperr
    hopperr Member Posts: 30 Troubleshooter
  • There are several bios updates regarding the display, for this display. Try updating the bios to the latest version before condemning the notebook.

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  • hopperr
    hopperr Member Posts: 30 Troubleshooter

    @egydiocoelho I did bios update to the latest version like a month ago

  • hopperr
    hopperr Member Posts: 30 Troubleshooter

    Edit: I checked now, and in september they released a new bios update, so Im gonna download it, and give it a try

  • Does the problem persist after updating the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • hopperr
    hopperr Member Posts: 30 Troubleshooter

    @egydiocoelho No, I didnt see it

  • So the problem is solved?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)