Acer Predator Helios Neo 16 My wireless Bluetooth is connecting, but no audio

nilscres
nilscres Member Posts: 5

Tinkerer

edited October 2023 in Predator Laptops

My wireless Bluetooth is connecting with my new Acer Predator Helios Neo 16, but the audio is not coming, I tried everything, updated the drives, restarted the laptop, restarted the Bluetooth device, uninstalled the drivers, and reinstalled it, but no audio.

Please can anyone help me with this issue?

[Edited the thread to add model name to the title]

Answers

  • Hi @nilscres make sure you have Bluetooth selected as your audio device, this capture is only a exemple, the device JBL GO 2 is a spekaer:

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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  • nilscres
    nilscres Member Posts: 5

    Tinkerer

    Hi @Alejandro_AC

    Yes, I selected my Bluetooth device as the capture shows, but the same issue no audio.

  • Is this? Can you try it on another device, a phone, for example?

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • nilscres
    nilscres Member Posts: 5

    Tinkerer

    Yes, this is the device, and before my new laptop, I was using this with my Phone, which works flawlessly.

  • Can you check that in addition to the general volume, you have the independent volume active per channel?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • nilscres
    nilscres Member Posts: 5

    Tinkerer

    @Alejandro_AC

    I have only one option called combine left and right audio channels into one.

    But I found one solution which is in Advanced, troubleshoot common sound problems

    after clicking on Output Devices I get the following option and audio starts coming from the Bluetooth device, but after clicking next and closing this window the audio stops coming from the device.

  • Run the control panel troubleshooter and select the audio option:
    troubleshooting - other troubleshooting - audio

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Lemiel
    Lemiel Member Posts: 1 New User

    Bro I'm facing the same issue headset is connected but no sound it works flawlessly with my phone but on my laptop it's not audible and i can't change output device for some reason like it's not showing up

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,795 Trailblazer

    Run the troubleshooter as I mentioned before and check if it gives any warning message or if it is solved, let me know.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)