Acer Nitro 5 GRAPHIC CARD NOT DETECTED, PCI controller 16x error code 10? any solution?

System
System Member Posts: 4,569 Seasoned Practitioner WiFi Icon
edited December 2024 in Nitro Gaming
This discussion was created from comments split from: Acer Nitro 5 GRAPHIC CARD NOT DETECTED.

Comments

  • JackE
    JackE ACE Posts: 45,197 Trailblazer

    Dozens of Nitro5 models with 1650 chips. Which one do you have? For example, AN515-21?

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,807 Trailblazer
    https://community.acer.com/en/discussion/673726/graphic-card-not-detected

    What is your laptops model number, as just saying "one day I was playing my games then it crashed then Intel(R) PCIe Controller (x16) - 1901 has a yellow triangle" means nothing. This Intel(R) PCIe Controller (x16) - 1901 has to do with the GTX-1650 gpus and the way to fix this problem is to install and follow the DUU guide to completely uninstall all previous NVidia drivers for the GTX-1650ti and also update to the last bios and any vbios for your laptop, then install the last NVidia GTX-1650ti version driver and also install the Intel® Driver & Support Assistant and update the graphics and all Intel drivers that are appropriate for your laptop, all this will fix the "Intel(R) PCIe Controller (x16) - 1901 has a yellow triangle".

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer

    Can you tell the idhardware of that device that is having problems?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • shreeja007
    shreeja007 Member Posts: 1 New User

    Yes, I have the same issue with my Nitro An515-55 model. I formatted the laptop, which solved the problem for a week but repeated the same issue. The PCIe Controller(x16)-1901 goes missing and the GTX1650 will also not be detected.
    I have tried updating the graphic drivers and tried enabling it from the device manger noting is working.
    Does anyone know what's wrong?

  • JackE
    JackE ACE Posts: 45,197 Trailblazer

    I have tried updating the graphic drivers

    Go to this link. Choose your Windows version, Click the load more button. And install all the Acer OEM nvidia drivers relevant to your 1650.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,197 Trailblazer

    https://community.acer.com/en/profile/shreeja007

    Did you try all three versions? 27.21.14.6262 & 27.21.14.5734 & 27.21.14.5167?

    1650.jpg

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,197 Trailblazer

    https://community.acer.com/en/profile/shreeja007 yellow warning always. It sometimes work when I restart the laptop.>

    When it "sometimes works" , are you sure the Device Manager yellow warning is still there?

    Jack E/NJ

  • CrDikshant
    CrDikshant Member Posts: 3 New User

    its dikshant,

    when it sometimes work yellow warning doesnot shows up

    card works for a while but when I push it, it crashes with a blue screen then the card doesn’t shows up and yellow light is on device manager with Code 43.

  • JackE
    JackE ACE Posts: 45,197 Trailblazer

    https://community.acer.com/en/profile/CrDikshant when it sometimes work yellow warning doesnot shows up

    This type of intermittency might suggest one or more bad or cracked solder joints. Since it seems isolated to the discrete GPU, a solder re-flow directed at the chip's soldered connections with a heat gun might be the fix.

    Jack E/NJ

  • CrDikshant
    CrDikshant Member Posts: 3 New User

    yeah i’ve heard about it from somewhere else. But the problem is I can’t suggest the technician to how to fix it they dont understand the instructions

  • JackE
    JackE ACE Posts: 45,197 Trailblazer

    Instructions are simple. Direct the heat gun at the solder joints until they melt. Solder usually develops a bright reflective liquid mercury-like sheen at the solid-to-liquid phase transition temperature. Usually ~430*F or ~220*C. Another somewhat riskier technique is a full board solder reflow by placing a stripped mainboard on an aluminum cookie sheet and baking it for about 10 mins in an oven or toaster-oven preheated to 425-450*F.

    Jack E/NJ

  • CrDikshant
    CrDikshant Member Posts: 3 New User

    do you know where the solder joints might be

  • JackE
    JackE ACE Posts: 45,197 Trailblazer

    Yes. They'd be located under the 1650 GPU chip's fan on the mainboard. The thermal module, fans and heatsinks would have to be removed from both the CPU and GPU chips and the mainboard taken out of the chassis to access both top and bottom of the mainboard. All heat sensitive components like RAM modules, LCD, touchpard, and KB connectors would also have to be stripped from the mainboard. Disassembly like this is not too difficult but time-consuming and not guaranteed to work. An experienced laptop technician could likely do the job in about 2 hrs.

    an5mainboard.jpg

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,197 Trailblazer

    If it's the same intermittent problem, then a cracked solder joint is likely. If not, it might be a different problem. This is an old thread. So it's better for you to start your own new thread by clicking on the green ask a question button.

    Jack E/NJ

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