Acer one 14 Z8-415 My battery is charging very very slowly.

Active7606
Active7606 Member Posts: 8

Tinkerer

edited October 2023 in Aspire Laptops

My newly bought laptop Acer one 14 Z8-415 is charging very slowly.

It charges 1 percent in almost 5 minutes.

What is the issue and what should I do?

[Edited the thread to add model name]

Answers

  • Hello! Have you checked the battery wear with the hwinfo64 program?

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  • Active7606
    Active7606 Member Posts: 8

    Tinkerer

    I checked the wear level and it is 0.0 %

  • Puraw
    Puraw ACE, Member Posts: 12,964 Trailblazer

    Try a larger power adapter. I cannot find this model on Acer Support, only listed in India?

  • Active7606
    Active7606 Member Posts: 8

    Tinkerer

  • Puraw
    Puraw ACE, Member Posts: 12,964 Trailblazer

    It is the amps that matter, just voltage means nothing when charging a laptop battery, is this the original adapter that came with the laptop or a replacement?

  • Hi @Active7606 a slow charge depends on the type of charger and charging times are not uniform, do not measure the charging time in just five minutes, measure the time of a full charge.

    How long does a full charge last?

    Your model seems to have a 45w battery and two cells, the general rule to know the charging time of a battery is the following:
    Capacity in Ah of the battery divided by the capacity in Ah of the charger, I leave you a charging time calculator:

    I don't think there is a problem, but if you think there may be and the equipment is new, please contact Acer warranty services to discuss this issue.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
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  • Active7606
    Active7606 Member Posts: 8

    Tinkerer

    The charge lasts for 5 to 6 hours and then it takes 8 hours to charge it again.

  • Are you sure the model is Z8-415? I can't find information about drivers and bios on the Acer website for this model.?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Your device comes with a 45w battery and it is two cells, personally I think it is a long time, although keep in mind that they are not fast chargers as is the case with a mobile phone.
    As I said before, I recommend that you contact the seller or Acer and tell them the problem:

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Active7606
    Active7606 Member Posts: 8

    Tinkerer

    Thank you.

    I contacted the acer support and they asked me to reset the windows.

    Will update after doing that.

  • I don't think so since this procedure will not affect the battery, only a calibration or a reset can wake it up from a possible problem.
    Are you using a 230V and 50Hz outlet?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Active7606
    Active7606 Member Posts: 8

    Tinkerer

  • Yes, 60Hz. excuse me.
    I am not able to find a reference for the charging time for a 45w two-cell battery but I think it should be below four hours, although I could be wrong because I do not know the characteristics of the charger, you can look at the watts, amps and charger output voltage?

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Could it be that the power adapter is supplying too low a current?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kvg02
    Kvg02 Member Posts: 1 New User
    edited December 2023

    Hii @Active7606 Did your issue resolved? Because I am facing same issue with same model if your issue resolved plz tell me what to do

  • AlyKhan
    AlyKhan Member Posts: 6

    Tinkerer

    Try these 3:

    1. Swap the charger: Faulty charger = slow charge. Test with another if possible.
    2. Update BIOS & drivers: Outdated software can mess with charging. Get the latest from Acer.
    3. Optimize power settings: Disable battery saving and close power-hungry programs.