Can I get audio from USB-C on Acer Nitro 5 (AN515-43)

Willyv10
Willyv10 Member Posts: 10

Tinkerer

edited October 2023 in Nitro Gaming

I want to buy an adapter from jack 3.5 mm to USB-C but i don't know if i will be able to get sound from there.

Serial number is: NHQ6ZAA0020XXXX

[Edited the thread to hide sensitive information]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,216 Trailblazer
    edited October 2023

    What is wrong with your 3.5mm audio port or are you trying to connect a second audio device? I don't think Windows will support 2 audio devices, use a BT set with a USB dongle.

  • Willyv10
    Willyv10 Member Posts: 10

    Tinkerer

    For some reason the 3.5mm port is not detecting the headset microphone, I don't know if it is hardware related issue or software but I have tried everything, installing and unstalling multiple realtek drivers. My headset work fine on another computer and i compared the driver version to be the same on both computers but still is not detecting the headset microphone. Super weird. Sound is ok, btw.

  • Willyv10
    Willyv10 Member Posts: 10

    Tinkerer

    edited October 2023

    For some reason, the 3.5mm port is not detecting my headset microphone. They work fine on another computer that has the same version of audio drivers. It's weird

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder

    @Willyv10

    In the Realtek Audio Console, Device Advanced Settings, change the analog to headset.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Hi @Willyv10 please try what the colleague @AnhEZ28 commented.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Puraw
    Puraw ACE, Member Posts: 13,216 Trailblazer

    That may be a 3.5 RCA jack issue, try a different plug, if you don't get the Windows prompt with a choice of devices "What are you inserting" the plug is not compatible with the audio port, and yes, you have to repeat your device selection in the RTK Audio Console.

  • Willyv10
    Willyv10 Member Posts: 10

    Tinkerer

    Thank you guys for all your advices, it ended up working by unistalling all audio drivers, unistalling Realtek Audio Console restarting laptop, installing the lastest Realtek Audio Driver with SnappyDriver and installing Audio Console. Change from headphone to headsettñ

  • @Willyv10 I'm glad, thanks for sharing it.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)