Keyboard Issues Acer (Backspace and @ key) Chromebook Spin 713 - Recertified

Cazf
Cazf Member Posts: 3 New User

Hi Community,

I am trying to work my new Acer Chromebook Spin 713 which is an Acer Recertified machine. I am having issues with the keyboard so can’t work the machine. For example, so far I can’t use the Backspace button (nothing happens) and when I select the @ button by holding Shift +2 instead of the @ symbol, it types “ (inverted commas). So I am stuck. Note, I selected English UK language and keyboard type Australia. Help on fixing the issue would be greatly appreciated. Thank you.

Answers

  • Cazf
    Cazf Member Posts: 3 New User

    I have just power washed the machine and the @ key is now working. But I still can’t use the backspace key.

  • Cazf
    Cazf Member Posts: 3 New User

    Also, under Settings > Device > Keyboard, the Backspace is correctly showing Backspace so this isn’t what’s causing the problem.