Acer Nitro 5 AN515-57 Stops Charging While Playing

So ive had my laptop for a little over 2 months and it has worked fine until yesterday. I was playing overwatch 2 on high settings and around 120 fps while plugged in normally when it made a weird sound and then the charger just stopped charging and the indicator turned off. But when i reset it would work until i opened overwatch and then the indicator turned off and it stopped charging. I dont know what happned and even now i can only watch youtube because when i also opened krita which is a drawing program it would make the weird noise and the charger would stop again. I dont know if when i open an application it just uses to much power or what but it was working good before.

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AdrianTM

I do have to add that the computer came with windows 11 but i went back to windows 10

William_mk2

@AdrianTM

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Try to use an alternative charger if possible to isolate the issue.

I am really sorry for the inconvenience.. Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Try windows x

go to device manager

expand Battery

right click on all the items below battery – uninstall

Restart the computer

It should work fine..

AdrianTM

@William_mk2 Ive done it all and even factory reset my computer to default everything but its still happening so im looking to replace the battery.

brooks986

I'm having the same issue, trying to play starfield, so when the mains is plugged in it constantly beeps and and wont charge while at the same time making gamer stutter, i can play with out charger attached but then the graphics are rubbish. I have not had this laptop very long and am getting very frustrated with only been able to play for a hour after spending £1500.

I have got a new charger with more power, i have tried all the tips you suggest at the top of this thread and nothing.

Is there anything else i can do, this has only started to happen over the last month. I have been playing starfield at the start fine, i have also been playing buldurs gate fine and before that assassins creed,

Now i cant play anything with out this annoying beeping and stalling going on.

Commodore_1995#

@brooks986 When you exit the game, does the battery charge smoothly? These high-performance computers come with an integrated battery charging circuit feature called BOOST that allows battery power to be consumed even when the power adapter is connected, when the power adapter is not connected. can meet performance demands.

brooks986

https://community.acer.com/en/discussion/comment/1232212#Comment_1232212

When i unplug the charger i get maybe 1 hour of play time, when its connected it just bleeps and makes my game jumpy to the point i cant play it , Also no its not charging while im playing due to cant play due to bleeping and freezing the screen. Only started happening in the last month, have had no issue before this.