AN515-57-79TD I had charging issues after windows update .how can i slove ?

Ashish_7
Ashish_7 Member Posts: 3 New User
edited October 2023 in Nitro Gaming

rrecently i updated aceacer after that i had a charging issues which i couldn't not turn on my laptop with adopter connection there is no back up battery and charging doesn'charging neither nor then ii contcontancontant customerscustomer support then by theirs guidelines ii uuninstalled some updates later it works with out adopter but charging how can pverovercome my issues andand what is thcausand need to resolve thisthis.recentl

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,685 Trailblazer

    What is your laptop full model name and year purchased and what version of Windows are you running? When did you last replaced the battery? Can you try to charge with another adapter?

  • Ashish_7
    Ashish_7 Member Posts: 3 New User

    Yes i tried another adopter and i brought on April 23 2023 .no there is no battery repair before . certainly i am running windows 11. My laptop is acer nitro 5 gaming AN515-57-79TD

  • Puraw
    Puraw ACE, Member Posts: 14,685 Trailblazer

    Don't open your laptop as that will void the warranty. Try this, boot to BIOS with F2 and reset BIOS by pressing F9 key, safe settings on exit and reboot to windows. Open Device Manager and uninstall these 2 battery drivers, make sure your internet is working and reboot.

    If you still have charging issues, I recommend bringing your laptop to Acer Services in your country, the issue will be fixed under warranty.

  • Ashish_7
    Ashish_7 Member Posts: 3 New User

    Yes but i have zero percent charging so there is possibility to restart the laptop i need minimum 25 % charging . I have warranty but i bought it from us but now i am living in Andhra Pradesh India so i didn't have registered in india is there any chance to change my product to India and my product is only visible on us website it doesn't show in india website ... i have big problem now how can i slove