Touch pad getting disabled randomly - Spin 5 ; SP513-54AN-56M2. I fix it and it stops again

KOKOMANIA
KOKOMANIA Member Posts: 8 New User
edited September 2023 in Swift and Spin Series

There is a similar problem to the existing topic, but I do not think there was a solution to the problem.

My Teenager has a Spin5 laptop. The touchpad stopped working randomly few weeks after we got it. I thought I found a fix by installing a newer driver and the touchpad started working, but shortly after it stopped again.

The crazy part is that the touchpad starts working randomly and stops working for no specific reason.

So far the steps I have taken are :

1.) Tried F7 to turn on and off the touchpad - It shows that the touch is off and on, but in fact, it does not work

2). Latest driver - did not resolve the problem for longer than 30 min

3.)The Registry Edit tool and going to: \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System and changing EnableCursorSuppresion value from 1 to 0 - This did not help

4.)Reset the computer wiping off everything and reinstalling all the updates and all drivers- This did not help.

5) Went into BIOS and tried to set it to original settings - This did nothing.

Sometimes it starts working randomly by itself and later it stops for no reason.

Whenever the touch does not work:

  • In the device manager - under the mouse and pointing devices there is NO driver for the touchpad
  • In the device manager, there is a HID ( human interface devices ) with a driver error and this is the touchpad.
  • When I go to Star/ Settings/Devices - there is a section for the MOUSE, but not for the touchpad.
  • in the BIOS there is NO setting for the touchpad!

Later on when the touchpad starts working for no reason, the

  • in the device manager - under mouse and pointing devices the touchpad appears
  • In the device manager, there is no more HID ( human interface devices ) with a driver error.
  • When I go to Star/ Settings/Devices -it shows the MOUSE and it shows the touchpad.
  • IN THE BIOS THERE IS STILL NO setting for the touchpad!

What I believe is the problem -

1)The BIOS probably needs to be updated with a new version ( but I already installed the newest version from ACER's Site). Can somebody advise where can i get a new version and install it? The BIOS does not currently show any touchpad setting!

The Touchpad driver probably needs to be updated with a new version ( but I already installed the newest version from ACER's Site). Can somebody advise where can i get a new version?

We love everything about this computer, but the touchpad needs to work!

Any other solution - PLEASE HELP!

THANK YOU!

Answers

  • Hello! Have you tried disconnecting the lithium battery and touchpad from the motherboard?

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  • KOKOMANIA
    KOKOMANIA Member Posts: 8 New User

    Hello, Thank you for your reply, I have not tried disconnecting the battery and the touchpad, and to be honest I do not know if this will help me! Yesterday the touchpad started working for 30 minutes and then stopped. During this time the laptop was not moved from the spot it was located and the only thing that happened was - that it was off, we turned it on and the touch was working, we had to turn it off and after the new start, the touchpad was off.

    I am more than confident it is a driver problem and probably a bios issue, but i can do not know where i can find stable bios and drivers for this laptop. Or maybe I am wrong?!?!

    Can please anybody help?

  • KOKOMANIA
    KOKOMANIA Member Posts: 8 New User

    Unfortunately, it did not help.

    I tried to uninstall the 12-C HID , but it was reinstalled right away. It shows 3 12C -HID and always one ONE 12-C HID is corrupt ( which I am sure is the touchpad)

    I tried installing the newest driver, but after the requested install it shows that the current driver is from June 21 2006 so for whatever reason the installation of the driver does not go through.

    It looks like the touchpad does not start properly and shows "error 10 "

    Any oner suggestion, Anybody PLEASE HELP!

  • I really advise trying to disconnect the lition battery and touchpad. It could be a miscommunication.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • KOKOMANIA
    KOKOMANIA Member Posts: 8 New User

    I tried to disconnect the lithium battery and touchpad, but this did not help either!

  • KOKOMANIA
    KOKOMANIA Member Posts: 8 New User

    Unfortunately, it did not help.

    I tried to uninstall the 12-C HID , but it was reinstalled right away. It shows 3 12C -HID and always one ONE 12-C HID is corrupt with an exclamation mark ( which I am sure is the touchpad)

    I tried installing the newest driver, but after the requested install it shows that the current driver is from June 21 2006 so for whatever reason the installation of the driver does not go through.

    It looks like the touchpad does not start properly and shows "error 10 "

    Any oner suggestion, PLEASE HELP!

  • This error code suggests a hardware problem. Have you tried reinstalling windows

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • KOKOMANIA
    KOKOMANIA Member Posts: 8 New User

    I did a fresh clear windows install! No difference! I will be bringing the laptop to a service - hopefully, a specialist will be able to help!

  • I would try disconnecting the lition battery and touchpad:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KOKOMANIA
    KOKOMANIA Member Posts: 8 New User

    Quick update. After being unable to fix the problem, I took the laptop to a service shop near me. The guy tried resetting the windows with no luck, after that, he replaced the touchpad and that seemed to resolve the problem …HOWEVER, after 2-3 hours of regular work, the problem reappeared and the touchpad is still not working!

    I will bring it back to the repair shop and the next step is to take a hammer, destroy this machine, and never buy ACER again. I am extremely disappointed!

  • Ask the technician to check the SUPER IO! Try updating the bios:

    KBC stands for keyboard battery controller. It's something related to the touchpad and keyboard!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KOKOMANIA
    KOKOMANIA Member Posts: 8 New User

    The laptop does not allow me to install the previous BIOS version and when I go inside the bios the Touchpad does not show!

  • Puraw
    Puraw ACE, Member Posts: 14,055 Trailblazer

    Bring the laptop to Acer Services in your country, include a history of all the repairs that were made, to completely check and repair the touchpad with a warranty on the repairs. 😑