nitro 5 an515-52 factory reset

AAyRain Member Posts: 13


my laptop has undergone some kind of virus

I try to enter my log in pin.... blue screen of death

I try to factory reset.... 70% fails + undo changes

boot via usb?.... gone into hibernation, isn't existent

can I send it to acer for a fresh clean wipe?

or.... what can I do?..... (I don't have another pc)

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 10,176 Trailblazer
    Answer ✓

    Yes, bring the laptop to Acer Services in your country to restore the system to factory defaults and install OEM Windows11. A small service fee will be charged. Before you do that take the HDD out and mount it in a external USB HDD case and transfer your personal files to another Windows PC. Reformat the external HDD and reinstall the empty drive in your laptop for services.