Acer predator helios 300 ph315 55 screen/display won't turn on but other thing does like cpu fans

Fireheart99
Fireheart99 Member Posts: 10

Tinkerer

edited September 2023 in Predator Laptops

i got an ACER PREDATOR HELIOS 300 PH315 55 Series while i was working the screen just froze and qhen i tryed to restart it the display wasn't working, i checked rubbed my ram display connector to motherboard but still won't turn on.

i tried hdmi it worked on my tv but when i reseted my graphics driver then it stopped showing anything. Do anyone of you guys have a solution? What would display go for?

is this acers issue ?

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder

    @Fireheart99 try to hold the power button to turn the laptop off, unplug the charger, and hold the power button again for 10-15 secs for the power reset.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Fireheart99
    Fireheart99 Member Posts: 10

    Tinkerer

    @

    Did that too but the display won't turn ON, When i contacted acer support they told me to do the same didn't work they also told me to press fn+R+esc but still nothing was displayed

  • How many days ago did you buy the laptop?

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  • Fireheart99
    Fireheart99 Member Posts: 10

    Tinkerer

    Its been 15 months

  • Does the Acer logo appear? Can you test with another RAM memory?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Fireheart99
    Fireheart99 Member Posts: 10

    Tinkerer

    no it doesn't

  • Fireheart99
    Fireheart99 Member Posts: 10

    Tinkerer

    I did try it with another ram nothing on display

  • Is your computer still under warranty?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fireheart99
    Fireheart99 Member Posts: 10

    Tinkerer

    No the warranty just expired in june.