Nitro 5 AN515-57 doesn't see SSD driver in bios

Globus000
Globus000 Member Posts: 2 New User
edited March 28 in Nitro Gaming
Hello
I just bought brand new Nitro 5 AN515-57 without OS. I'm trying to install Windows 10 from USB, but installer doesn't see SSD drive. 
When entering BIOS I can see the HDD0 info on Information page, but nowhere else - please see screenshots with specs and bios screens below. 
I found lots of threads here suggesting to use Ctrl+S but in my case it doesn't show me any SATA settings - the only things which is shown is the Touchpad option (see second screenshot). 



I ran out options - any ideas/suggestions/experiments will be  highly appreciated!

Best Answer

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,456 Pathfinder
    Answer ✓
    @Globus000 if you have another computer, download the Intel RST(IRST) driver and extract it.https://www.acer.com/ac/en/US/content/support-product/8963?b=1.
    Put that extracted file into the Windows installation USB. When the installation asks for the driver, locate that driver folder that you have pasted earlier.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Globus000
    Globus000 Member Posts: 2 New User
    Hi @AnhEZ28
    Yes, this is the solution! Everything rainbows and unicorns now.
    Guys, for others who will run in the same issue - step-by-step instruction:
    1.  Download the driver as AnhEZ28 suggested
    2. Put somewhere on your USB drive
    3. during the installation when windows installer show you the empty list of drivers - click Load Driver
    4. Select the folder where actually driver is located
    5. In the list then select "Interl RST VM Controller 9A08 (TGL)"
    After that your drive will be visible and you can proceed with installation
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Globus000,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • PITSER
    PITSER Member Posts: 1 New User
    edited March 28

    ORIGINAL

    Jeśli toś nadal ma problem problem z dyskiem podczas instalacji windows 10 polecam stronę gdzie wszystko jest wyjaśnione krok po kroku. https://www.asus.com/pl/support/FAQ/1044458/ jedynie taka uwaga w punkcie 6 gdy najedziecie na USB nie naciskajcie ok tylko strzałkę w prawo wtedy otworzy się drzewko z folderami które znajdują się na USB.

    TRANSLATED

    If you still have a problem with the disk during the installation of Windows 10, I recommend a website where everything is explained step by step. https://www.asus.com/pl/support/FAQ/1044458/ just a note in point 6, when you move to the USB, do not press ok, just press the right arrow, then a tree with the folders located on the USB will open.

    [Translated using Google]

  • SteffanB
    SteffanB Member Posts: 5

    Tinkerer

    I found a way.

    Make sure the SSD is connected well. Go to Device Manager. If it is not there, run a Memory Diagnosis. Then go to Device Manager and you should see it. Go to Disk Management and you will see the disk but not allocated. Click it and select New Volume, and follow the instructions (mostly just Next). Voila.

  • RamdmUserHere
    RamdmUserHere Member Posts: 1 New User

    https://community.acer.com/en/profile/AnhEZ28 Hi I seem to have the same issue but the link you provided seems to no longer work, do you have a working link or the name of the driver I need?

  • yomomano
    yomomano Member Posts: 1 New User

    I ran into same problem. Just got a new Nitro AN515-46:

    • started Windows 11 installation from USB —> so it can see partitions here
    • deleted ALL existing partitions and created one big new
    • restarted the laptop
    • cannot find drivers —> it cannot find the partitions anymore

    I tried all sorts of IRST packages (from various places; Acer support does not provide them for AN515-* models it seems, why?), I put them on USB (also unzip SetupRST.exe with 7z even): Windows installer doesn't accept any of them.

    I am lost. Anyone has ideas?

    Note: I installed Ubuntu 20 without any problem after above attempts.

    Useful links I followed:

    https://www.youtube.com/watch?v=50x-AB9v5ac

    https://youtu.be/puZc5mZvLoA?t=121

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