Why my Acer Spin 3 (SP313-51N-70YB). touchscreen not responding to finger touch?

What version of windows is installed? Does the same issue occur when switching to tablet mode?

Image: https://us.v-cdn.net/6029997/uploads/editor/sf/gr40nd3og93w.png

marisalim96

egydiocoelho said:

What version of windows is installed? Does the same issue occur when switching to tablet mode?

Hi! Thank you for the reply

It's windows 11.
And yes, this problem also occurs in tablet mode.

Also, I can't find the settings like in your screenshot. Mine look's like this:

Image: https://us.v-cdn.net/6029997/uploads/editor/21/3g11pqbju4yd.png

But when I searched for "tablet" there's this and when I click it, it show's that (as shown in my screenshot). I don't know if it's relatable.

Image: https://us.v-cdn.net/6029997/uploads/editor/1x/9k44nexvgy0d.png

Image: https://us.v-cdn.net/6029997/uploads/editor/uo/marim66x5w7g.png

OK! First, try reinstalling windows 11, pressing alt+f10 before the acer logo:

https://www.youtube.com/watch?v=cpzLJRAZldA&list=FLVBqwtBw09_Z9tXo1Injakw&index=2
Then let me know if the problem persists.

Easwar

Hi @marisalim96,

Go to "Control Panel" and then "Device Manager". Select the "Monitors" section and right click on your monitor. Check the information for the touch screen and make sure it is "enabled".

Hi. I have tried all the above solutions by egydiocoelho and Easwar, but my touchscreen still doesn't work. I do have the same problem as marisalim96 with the same laptop type and around the same purchase date. My laptop is Acer Spin 3 (SP313-51N).
Any other suggestions to solve it?

The touchscreen uses an internal USB port to connect to the motherboard. If the drivers for that port get confused the OS thinks there is no touch screen connected. Sometimes you can fix it by reinstalling the chipset drivers, sometimes by reinstalling the USB hub drivers and sometimes it just fixes itself.

billsey said:

The touchscreen uses an internal USB port to connect to the motherboard. If the drivers for that port get confused the OS thinks there is no touch screen connected. Sometimes you can fix it by reinstalling the chipset drivers, sometimes by reinstalling the USB hub drivers and sometimes it just fixes itself.

Thank you for your response. It is good input. I have tried your suggestions by reinstalling the chipset and USB hub drivers, but it seems like the problem persists.

Does the same problem occur, when you reinstall windows, pressing alt+f10 before the acer logo?

egydiocoelho said:

Does the same problem occur, when you reinstall windows, pressing alt+f10 before the acer logo?

I reinstall windows through the Settings - Reset This PC. I choose to reset and remove everything. Is this not the same as the one you suggest? The same problem does occur through my method.

Nope, that is quite a bit different than the Alt-F10 process. The method you used replaces the Acer image with a generic Microsoft Windows build, with none of Acer's drivers, utilities or apps. When you do the Alt-F10 reset it reinstalls the Acer specific build that came original with the machine.

billsey said:

Nope, that is quite a bit different than the Alt-F10 process. The method you used replaces the Acer image with a generic Microsoft Windows build, with none of Acer's drivers, utilities or apps. When you do the Alt-F10 reset it reinstalls the Acer specific build that came original with the machine.

Ohh ok, I thought it was the same thing. Thanks for your response. I will try the suggested method. I will get back to you about the result soon.

billsey said:

Nope, that is quite a bit different than the Alt-F10 process. The method you used replaces the Acer image with a generic Microsoft Windows build, with none of Acer's drivers, utilities or apps. When you do the Alt-F10 reset it reinstalls the Acer specific build that came original with the machine.

I had tried your method and the touchscreen still does not work. Using that Alt-F10 process, I have selected remove everything, reinstall windows from the local drive (Local Reinstall) and lastly, fully clean the drive. From what I noticed is that the method is similar to the method I have used before which was using Reset PC in the settings. But the weird thing is that both methods reinstall Windows 11, not Windows 10 which is actually the original windows that came with the laptop.

ctmaisarah said:

billsey said:

Nope, that is quite a bit different than the Alt-F10 process. The method you used replaces the Acer image with a generic Microsoft Windows build, with none of Acer's drivers, utilities or apps. When you do the Alt-F10 reset it reinstalls the Acer specific build that came original with the machine.

I had tried your method and the touchscreen still does not work. Using that Alt-F10 process, I have selected remove everything, reinstall windows from the local drive (Local Reinstall) and lastly, fully clean the drive. From what I noticed is that the method is similar to the method I have used before which was using Reset PC in the settings. But the weird thing is that both methods reinstall Windows 11, not Windows 10 which is actually the original windows that came with the laptop.

Not local drive, just local.

It sounds as if the generic install wiped the Acer specific recovery image and replaced it with the vanilla Windows 11 image. Unless you made the backup image to a flash drive you won't be able to get the Acer version reinstalled without buying the recovery media from Acer.

So... We need to try and get the Acer drivers back on in replacement of the Windows update drivers, then let Windows update do it's thing again but with proper settings. The first drivers to try are the chipset drivers and the serial IO drivers. Use the Windows 11 versions from the Acer support site after uninstalling the pieces you can figure out from Device Manager.

I would try to use iobit's driverbooster, so that the program finds the drivers and installs.

FredoT

Hi! May I ask if you have successfully resolved this issue? If yes, what are the troubleshooting steps that helped to make it work?

Actually, I have the same issue on the touchscreen with the Acer Spin 3 (SP313-51N) which I bought a few months back. The issue started when I did the OS update for Windows 11. I have done all the troubleshooting steps mentioned above and other possible solutions I found on the internet (Forums, Youtube, etc..) but still getting the same issue.

Hope someone can help. 🙏

https://community.acer.com/en/discussion/comment/1224048#Comment_1224048

You would likely get better results by starting a new thread for your issue instead of adding to one that's well over a year old. Include your full model number (SP313-51N-xxxx, but what you gave is likely enough), what you are seeing and what you have tried so far. Perhaps with a screenshot of Device Manager with anything suspect showing.

FredoT

Hi. Thank you for responding to my above query.

Actually, I have created my own post thread regarding this issue, but I haven't found any clear answer yet. So I'm trying my luck checking other thread re' the said issue. However, it seems like I'm only getting the same answers to above thread.

Btw, see below my own post for the said issue.

Widyan

https://community.acer.com/en/discussion/comment/1224635#Comment_1224635

ohhh seems to be the same issue you are facing since 2023 here I got it the same thing happen today.
Microsoft tech supporter login to the PC and several times and they try to fix it.
But not success yet.
Is anyone there find the solution please let me also know….
I create my own thread as well.
https://community.acer.com/en/discussion/comment/1301549#Comment_1301549