Screen Flashing Issue on Nitro 5 AN515-57 Gaming Laptop When Unplugged: Causes and Solutions

cendahoang
cendahoang Member Posts: 23 Troubleshooter
in Nitro Gaming

Hello everyone,

I purchased a Nitro 5 AN515-57 gaming laptop around March this year. As far as I know, the laptop works best with games when you leave it plugged in. I always use the screen at 144Hz. However, sometimes I just want to use it casually with lesser resources used, like browsing the web or watching movies. So, I want to have the laptop handy, but as soon as I unplug it, the screen starts behaving with a slight continuous flashing. I figured out that if I set the screen's refresh rate lower (60.02Hz), the symptom goes away.

My question is, is this normal, guys? If it is not, what could be the cause, and how should I fix it? Thank you.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    Hello! Can you tell me the bios version?

    image.png

    It is possible that the Custom Resolution Utility (CRU) program can help resolve this issue.

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  • cendahoang
    cendahoang Member Posts: 23 Troubleshooter
    edited July 2023
    image.png

    I believe mine is V1.19, which I believe is the most recent update from what you screenshotted for

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    Does the same issue occur when updating drivers from the intel and nvidia websites? Does the same problem occur when decreasing only the display resolution?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • cendahoang
    cendahoang Member Posts: 23 Troubleshooter

    Answering your first question: I dont know if this is the cause but I do update drivers from intel (Intel DSA) and of course from Gefore Experience.

    Second question: I never tried to decrease the resolution as I always keep it it native 1080p and not lower.

  • Puraw
    Puraw ACE, Member Posts: 13,373 Trailblazer
    edited August 2023
    https://community.acer.com/en/discussion/688743/screen-flashing-issue-on-nitro-5-an515-57-gaming-laptop-when-unplugged-causes-and-solutions

    Don't use any ACC power options it interferes with MS ACPI battery protocol.

    It could be simply power throttling to the CPU by Windows Advanced Power Plan settings: Processor power management, max. on power 100%, on battery 75%.

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