predator Helios Neo 16 Keyboard not working properly

DonAlco
DonAlco Member Posts: 2 New User
edited August 2023 in Predator Laptops

Good day, i just bought my predator Helios Neo 16 the i5 13th gen paired with rtx 4060 last 2 weeks and sundenly something bad happen. My keyboard doesn't work properly. As i ei examine the laptop there is a lock key naming number 1 and hafl of the keys wont work either. I can't use the keyboard anymore and tried to use a external keyboard named redragon draconic pro model: k530W. But still wont work, i cant even type my pin. As i restart the laptop, i can still use my external keyboard and type my pin but after how many mins the external keyboard wont work either. I already reset the laptop.Any help/leads will be much appreciated.

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,388 Trailblazer

    I assume the mouse is still working: Activate OSK so you can type on the screen: Go to Start , then select Settings > Accessibility > Keyboard, and turn on the On-Screen Keyboard toggle. A keyboard that can be used to move around the screen and enter text will appear on the screen. The keyboard will remain on the screen until you close it. Open Device Manager and uninstall the Keyboard PS/2 driver. Reboot and let Windows reinstall the KB driver.

  • It would be interesting to check if the keyboard works in the bios.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • DonAlco
    DonAlco Member Posts: 2 New User

    Still no progress even the external keyboad is not working. It's still 3 weeks old can i hav them replace instead

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator

    Hello!!

    @DonAlco

    Try FN+F10 Your keyboard backlight should brighten each time you press the F10 key while holding FN.

    Regards,

    LunaNova14

  • It would be interesting to check if the keyboard works in the bios.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)