ACER/NITRO 5 PROGRAMS LOST AFTER CLEAN INSTALLING

Filo
Filo Member Posts: 4 New User

I want to renovate my pc because there is stuff in my pc that are still not working properly after doing clean installation, updating windows and resetting pc.

When I did a clean installation for my pc all of my programs are gone. Nitro Sense, Norton security Acer Care center etc. 

 I deleted my old partitions and operating system then created a new one because I thought that it would fix it, but it didnt. 

My pc used to bring me to this screen when I do reset pc.

Now every thing on my pc now is probably corrupted because It messed everything up. Its showing 0x000000e error. Start up repairs couldnt even fix pc. acess denied when I do fix boot. Yea It just couldnt get fixed, so the only way that can fix it is the manufacturer of this pc.

I expect pc to have all of its acer programs just like how it looked like when i first set the pc up.

Best Answer

  • Tachi13
    Tachi13 Member Posts: 135 Skilled Fixer WiFi Icon
    Answer ✓
    Hey @Filo, I didn't quite understand, do you want to send it to Acer so that they can repair and reload the apps that came with the computer or you want the apps that came with the only alone. If yes, go to Acer.com , Support, Drivers and manuals. Enter your SNID or SN and you can find the applications there, or click here to go to that page. 
    Please click on "Yes" if you find this answer helpful. :):)

Answers

  • Tachi13
    Tachi13 Member Posts: 135 Skilled Fixer WiFi Icon
    Answer ✓
    Hey @Filo, I didn't quite understand, do you want to send it to Acer so that they can repair and reload the apps that came with the computer or you want the apps that came with the only alone. If yes, go to Acer.com , Support, Drivers and manuals. Enter your SNID or SN and you can find the applications there, or click here to go to that page. 
    Please click on "Yes" if you find this answer helpful. :):)
  • Filo
    Filo Member Posts: 4 New User
    thats Basically it I want all the programs/apps that came with the pc. Because when i did reset pc it didnt show the pic thing i sent where it says thanks for purchasing acer because it got deleted
  • Filo
    Filo Member Posts: 4 New User
    I want my pc to get the acer installation where it has all of the acer programs
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Filo,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password


    4 Methods to Reset an Acer Laptop with Windows 7810 or Linux

    3 Ways to Reset Windows 10 Computer to Factory Settings  Password Recovery
    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • Filo
    Filo Member Posts: 4 New User
    Tachi13 said:
    Hey @Filo, I didn't quite understand, do you want to send it to Acer so that they can repair and reload the apps that came with the computer or you want the apps that came with the only alone. If yes, go to Acer.com , Support, Drivers and manuals. Enter your SNID or SN and you can find the applications there, or click here to go to that page. 
    Yes I want the pc to have all of the Acer programs and apps that came with it when i first bought it. It should have all the nitro sense, acer care centers, norton vpn etc whenever I do reset pc. Because I when i first factory reset my pc my nitro sense is still there and all of the other acer programs but now I dont have them anymore because when I did clean installation it removed all of the acer programs etc so I tried to reset my pc to see if I could get all of the acer things that came with it when it I first bought it.
  • Filo
    Filo Member Posts: 4 New User
    Easwar said:
    Hi Filo,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password


    4 Methods to Reset an Acer Laptop with Windows 7810 or Linux

    3 Ways to Reset Windows 10 Computer to Factory Settings  Password Recovery
    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

    This right here didnt help because I have already tried resetting but it didnt give back all of my acer programs apps etc. its just showoing how to reset your pc. its the clean installation that removed all of my acer parts
  • Filo
    Filo Member Posts: 4 New User
    Yea I want to send it to an acer so they could put all of the stuff back in that came with it when I first had the pc. Because when I did a factory reset on my pc its still not giving me all of the acer programs and apps etc. because the clean installation removed all of it.
    when I do a set up for my windows after windows this image should always pop up because I want to be able to change the name but it didnt show because of the clean installation. I dont feel like downloading them because if my pc becomes corrupted and i have to reset it to factory settings then its just gon let me download all of the stuff again. So I want my pc to have the things that came with it so I dont have to keep redownloading it when I do a reset pc. The Clean installation kinda of ruined it because there was still stuff that werent fix. I tried every method on youtube just couldnt get fixed.
  • bushido
    bushido Member Posts: 2 New User

    did you fix your problem?