Acer boot into recovery mode ALT F10 not working

MohammedKamran
MohammedKamran Member Posts: 15 Troubleshooter

Hi

I recently upgraded my hard disk to SSD and migrated the OS using disk genius.

I am able to successfully boot into the laptop and everything is fine but when I start the recovery mode using ALT F10 at runtime it show the below blue screen.

Note:

  1. The windows loads perfectly when restarting normally.
  2. When I press F8 on the blue screen, it successfully load the recovery mode.
  3. I have checked using “reagentc /info” and the the “Windows RE Location” is pointing to the correct disk and partition.

Please see the screenshots below and let me know how to get rid of this annoying screen ?


Answers

  • Puraw
    Puraw ACE, Member Posts: 13,455 Trailblazer
    edited August 2023

    You may not have cloned/restored the boot drive correctly, check with Disk Genius if the backup image is valid.

    To get out of the repair loop you need a Recovery USB flash drive that has WindowsRE on it. You can make one on another Windows PC (same Windows version). Insert a 10+GB FAT32 formatted USB2.0 flash drive in that PC and type Recovery drive in Search. Takes about 20 minutes. Insert the USB stick in your laptop and boot to BIOS with F2, move the USB drive to the top of the boot devices list and save on exit, reboot and you should get the blue WindowsRE screen with Repair>Troubleshoot menus. Not sure what you want to do next, try to repair the bootloader or restart in Safe Mode (F4)? System recovery would be an idea to restore from a USB backup drive with the image of the HDD on it.

  • MohammedKamran
    MohammedKamran Member Posts: 15 Troubleshooter

    Hi


    The laptop boots ok and only goes into this blue screen error if I press ALT + F10, and once it does if I press F1 (i.e. Press F1 to enter recovery) it goes into it correctly; so the recovery partition is also good on the new SSD drive (Also I can see on “reagentc /info” that it is pointing to the correct “drive→partition4”

    It seems that somehow the OS is Looking for the recovery partition in the old drive first but when I press F1 on the blue screen it goes into it correctly.


    Should I try removing and re-connecting the bios battery ? Or removing my old HDD and boot it once ?

  • Puraw
    Puraw ACE, Member Posts: 13,455 Trailblazer

    Reset BIOS (F9 in BIOS) or first disconnect the main battery and take out the CMOS battery then shorten the +/- contacts inside the CMOS capsule with a bended paperclip will reset BIOS. Not sure what you mean by removing HDD, I thought you replaced the HDD with an SSD?

    IMO, booting with your old HDD and see if your ALT+F10 issue replicates will prove nothing.

    There are issues with the different WindowsRE apps (USB recovery vs Windows Troubleshoot), I believe that the Alt+F10 routine is an Acer app, maybe you still have some remnants of "Acer Recovery" on your new recovery volume. Reformat the boot SSD and initialize it as simple volume, GPT boot, then do the restore operation with the USB backup drive again. Wait for others to comment on your questions.

  • MohammedKamran
    MohammedKamran Member Posts: 15 Troubleshooter

    Thanks for your insights I'll try resetting the bios, I was talking about removing the HDD because I have both SSD and HDD on my system. The HDD I have formatted and am using to save a backup along with some some non-important data.