Help! Acer N50-600 my PC crashed and Refuses to boot

Chip_
Chip_ Member Posts: 2 New User
edited August 2023 in Nitro Gaming
I was playing Overwatch and after less than 10 minutes, my PC crashed and it now refuses to boot. It turns on for a few seconds before turning of again. The PC was purchased around a week ago if it's of any importance.
[Edited the thread to add issue detail]

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @Chip_
     
      Hi, Sorry to hear about your issue. Try to do Power Drain and BIOS Reset and check by following the below steps.

     Power Drain and BIOS RESET :
    1) Unplug all the cables from the Desktop once the unit is completely off.
    2) Press and hold the Power button of the unit for 30 secs with no cables plugged-in.  
    3) Then plug the cables back into the unit.
    4) Now press the power button once to turn on the unit and immediately keep on tapping the Delete key to enter the BIOS.   
    5) In the BIOS, press F9 to reset the BIOS to setup defaults.
    6) At the confirmation screen, press Enter for Yes to load the default configuration.
    7) Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.
           Try this and post your results.

       Even after doing this if the problem still persists, try to do a Factory Reset and check by following the below steps.
     
     Reset PC using Alt + F10: 

    1) Press and hold the Power key for 5 seconds to power the system off completely.
    2) Hold down the ALT key down and press the Power key to turn on the computer.
    3) Immediately after pressing the power key, keep on tapping the F10 key while you are still holding down the Alt key. Your system should boot to a blue screen that says Choose an option.
    4) Select Troubleshoot.
    5) Click Reset your PC. 
    6) Click Next, then select Just remove my files.
    7) Click Reset to begin the recovery.

        Even after doing this if the problem still persists, check the link below and contact the Acer support. 
                          https://www.acer.com/ac/sv/SE/content/service-contact
        
           I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited March 2020
    @MartinJohn00001 The N50-600 is a DESKTOP not a laptop. There is no battery reset/power drain
    @Chip_ It is one week old and it shouldn't be happening, use your warranty

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Chip_
    Chip_ Member Posts: 2 New User
    Reseating the RAM somehow worked, thanks anyways to everyone that responded!   =)
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    edited March 2020
    andylb said:
    @MartinJohn00001 The N50-600 is a DESKTOP not a laptop. There is no battery reset/power drain
    @Chip_ It is one week old and it shouldn't be happening, use your warranty
    @andylb I believe I have shared the correct information for power drain. Like you said its a desktop there is no option to reset it with Pinhole neither we cannot think about the battery. So, to perform power drain disconnecting all the cables ( Ex: Important ones like Power cable, any data cables etc) Post this holding power button for 30 sec does the same job like in Laptops with Pinhole reset. 

    Please correct me if any :)


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    MartinJohn00001 said:
    andylb said:
    @MartinJohn00001 The N50-600 is a DESKTOP not a laptop. There is no battery reset/power drain
    @Chip_ It is one week old and it shouldn't be happening, use your warranty
    @andylb I believe I have shared the correct information for power drain. Like you said its a desktop there is no option to reset it with Pinhole neither we cannot think about the battery. So, to perform power drain disconnecting all the cables ( Ex: Important ones like Power cable, any data cables etc) Post this holding power button for 30 sec does the same job like in Laptops with Pinhole reset. 

    Please correct me if any :)


    Sorry mate I misread the post, you are right about the power drain

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Wolfaxcilco
    Wolfaxcilco Member Posts: 4 New User

    https://community.acer.com/en/discussion/comment/803321#Comment_803321

    How do you reset your ram?? I still have the issue

  • Puraw
    Puraw ACE, Member Posts: 14,669 Trailblazer
    https://community.acer.com/en/discussion/comment/1219982#Comment_1219982

    Open the brackets that lock the DDR modules, remove the DDR4 modules and push the modules firmly back in the slots, close the brackets till you hear a loud click, this is also called reseat the RAM modules.

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