Where are the trackpad drivers for the SF314-512?

JigMcGalliger
JigMcGalliger Member Posts: 8

Tinkerer

There aren't any trackpad drivers listed at acer.com/us-en/support?search=SF314-512&filter=global_download

Where are the official trackpad drivers for this device?

Best Answer

  • JigMcGalliger
    JigMcGalliger Member Posts: 8

    Tinkerer

    Answer ✓

    I guess I'll stop buying from companies that won't provide the necessary drivers for their products. I even had to sideload the SSD drivers just to install the OS. Returning this junk, thanks anyways.

Answers

  • JigMcGalliger
    JigMcGalliger Member Posts: 8

    Tinkerer

    For some reason, it's not even listed.

  • Puraw
    Puraw ACE, Member Posts: 14,512 Trailblazer

    Only the Elan fingerprint driver is needed in Windows11, the actual Elan Touchpad drivers are from Microsoft (Precision) and are automatically installed by Windows11 WAU update feature. If you have issues with your Touchpad first check this:

    If you get poor or no response with your touchpad, connect a USB mouse and make sure it is working, the uninstall all 3 Touchpad drivers with Device Manager:

    Reboot and let Windows11 reinstall the Microsoft drivers.

  • billsey
    billsey ACE Posts: 34,944 Trailblazer

    You are either missing the chipset drivers or the serial IO drivers, which is why you have that big list of unknown devices. Those drivers should have come with Windows 11 on your machine from the factory.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JigMcGalliger
    JigMcGalliger Member Posts: 8

    Tinkerer

    What about with Windows 10?

  • billsey
    billsey ACE Posts: 34,944 Trailblazer

    The SF314-512 models didn't ship with Windows 10 so there are no Windows 10 drivers available.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JigMcGalliger
    JigMcGalliger Member Posts: 8

    Tinkerer

    So how do I extract the windows 11 driver files so I can import them on windows 10? Why wouldn't they just make drivers available on their website?

  • JigMcGalliger
    JigMcGalliger Member Posts: 8

    Tinkerer

    I already tried that with windows 10, no dice. Hence why I am asking for the driver files.

  • Puraw
    Puraw ACE, Member Posts: 14,512 Trailblazer

    The driver files will be installed by Windows11 when you do a Clean Install of Windows11. It is not recommended to install W10 on a W11 laptop.
    https://www.elevenforum.com/t/clean-install-windows-11.99/

  • JigMcGalliger
    JigMcGalliger Member Posts: 8

    Tinkerer

    Answer ✓

    I guess I'll stop buying from companies that won't provide the necessary drivers for their products. I even had to sideload the SSD drivers just to install the OS. Returning this junk, thanks anyways.

  • StevenGen
    StevenGen ACE Posts: 12,700 Trailblazer

    Hey JigMcGalliger, its not Acer's fault if you needed to reinstall Windows OS and you don't know what you are doing? As you have been instructed above of exactly what to do, as this laptop does not have a specific touchpad driver, follow the instructions above as it will work.

    With the OS and the SSD, you should know that you need to install the IRST (Intel® Rapid Storage Technology) Driver Version: 19.2.0.1003 which Acer provides for the SF314-512 Driver & Manuals site for this laptop when you do a clean install of Win-11, as its a simple process. Don't just say "I'll stop buying from companies that won't provide the necessary drivers for their products. I even had to sideload the SSD drivers just to install the OS" as its NOT true as its the same with every other manufacturer if not worse! Cheers 😁and happy Acer computing. If you have any problems, then ask on the Acer forum as we will be more than happy to answer your questions and solve your problems!

  • billsey
    billsey ACE Posts: 34,944 Trailblazer

    The latest chipset are designed for Windows 11 and they don't both to support back revving for older operating systems. Just run Windows 11 as it's designed for…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JigMcGalliger
    JigMcGalliger Member Posts: 8

    Tinkerer

    edited July 2023

    I know what I'm doing, hence why I did sideload the IRST drivers for clean install. They won't provide a trackpad driver, that is the issue. I dealt with Acer's customer support for 3 weeks and even they were dumbfounded as to why they don't have it available. The only reason I came to the forums is because their support is evidently subpar. The lack of drivers made available from the vendor is the vendor's problem, end of story.

  • Puraw
    Puraw ACE, Member Posts: 14,512 Trailblazer

    Touchpad is maintained by Microsoft with Precision software that's why you no longer see touchpad drivers on Acer Support. Same as your integrated microphone and keyboard drivers. If you have Touchpad issues follow the directions I posted above and Windows should install the Precision and 12C HID drivers on reboot, but I am not sure of Windows10 on a W11 laptop.

  • kobench143
    kobench143 Member Posts: 2 New User

    Hello, i also have these laptop and im having same issue with the touchpad.

    Ive tried Puraw's solution but it still does not work… huhu

    anyone have a brilliant idea on this?

  • Have you checked for optional windows updates?

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  • kobench143
    kobench143 Member Posts: 2 New User
    edited August 2023

    WINDOWS UPDATE.. thats what i did.. and it worked… hehe