New SSD, In Acer care center it shows defect for both old and new one.

gnopoint
gnopoint Member Posts: 2 New User
edited July 2023 in Members Lounge

In the Acer Care center did a Harddrive check and got a message "defect found" and advised to backup my data. I took the machine in and got a new SSD drive. I still get the same message. What is happening? what do I need to do?

[Edited the content to add issue detail]

Comments

  • StevenGen
    StevenGen ACE Posts: 12,480 Trailblazer

    What is the Acer PC model number that you have? What is the SSD type drive, is it an M.2 PCIe 3x4 or Gen 4 or is it a 2.5" SATA SSD? As and if you get the same "defect found" on a brand-new SSD replaced drive, then its the actual PC drive slot that has problems, as and not knowing your PC model number and what type of PC that you have, we are just guessing at an answer.

  • Puraw
    Puraw ACE, Member Posts: 14,017 Trailblazer

    Some of these freeware programs like ACC and HWINFO provide false flags with disk diagnoses, Crystal Disk and Intel SSD Toolbox have favorable reviews. The question is what disk warning/error is really meaningful. Most disk SMART parameters/thresholds are considered proprietary data by disk manufacturers (WD) and you need to run their software to determine the health of the SSD.

  • gnopoint
    gnopoint Member Posts: 2 New User

    The SSD replaced was an Micron 256GB M.2 2280 NGFF SSD (Solid State Drive) 3D NARD TLC SATA III (MTFDDAV256TBN).

    The Acer Care Center came installed on my laptop. Should I uninstall it and try another tool? I an a novice at these things

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 703 Moderator

    Hi @gnopoint,

    Please share us the Model name of your device Ex: AN515-55. This will help us to understand the device specifications and assist you better.

    Regards,

    Acer-Samuel

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,364 Trailblazer

    Hi @gnopoint did you already have Windows installed on the drive or did you do a clean install?
    What version of Windows do you have installed?

    Thank you.
    All the best.

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  • Can you check the health of both drives with crystaldiskinfo? What is the computer model? Example: an515-55-5890.

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