Keyboard only typing numbers I cannot log in to my laptop

Nain
Nain Member Posts: 8 New User
edited July 2023 in Aspire Laptops

Hi my keyboard is only typing numbers so I cannot log in to my laptop to try and sort it out. I have tried pressing fn and f11 or f12 but it does not work. Also tried unplugging it all and turning it off. Most solutions seem to want me to access device manager but cannot log in to get to it.

Any help appreciated


[Edited the thread to add issue detail]

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Answers

  • Hey! It would be nice to know the exact model. Example AN515-55-5890. Does the same problem occur when trying to type with an external usb keyboard?

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  • Nain
    Nain Member Posts: 8 New User
    edited July 2023

    Hi

    It is an Aspire 3

    A315-58

    Not sure re the external USB keyboard because I have not got one. I managed to change password to numbers so I can get into my laptop but still only let's me do numbers.

  • Puraw
    Puraw ACE, Member Posts: 13,022 Trailblazer
    Answer ✓

    In Windows you can turn on the OSK feature: https://support.microsoft.com/en-us/windows/use-the-on-screen-keyboard-osk-to-type-ecbb5e08-5b4e-d8c8-f794-81dbf896267a You can then uninstall your KB driver with Device manager, also uninstall any yellow exclamation marks and Unknown devices you see in Device Manager, make sure you are online, and internet is working and reboot.

  • Nain
    Nain Member Posts: 8 New User

    Thank you for this - will try and let you know what happens.

  • Nain
    Nain Member Posts: 8 New User

    just did this - I can now use letters and numbers once I am logged in but can only use numbers before log in. I have had to change my log in to all numbers otherwise I cannot log in. Any idea I can get letters to work on the log in screen. When I turn the laptop on and the laptop log in request pops up it only allows me to use numbers.

  • Nain
    Nain Member Posts: 8 New User

    Hi Can anyone help.

    I have managed with the help of this community to get my Acer laptop keyboard typing number and letters once I am logged in but the problem now is that unless I am logged in my keyboard does not work properly. If I log out and the local log in screen comes up it will only allow me to type numbers. I managed to change my log in to all numbers so can get into the laptop but do not understand why the keyboard will not type letters on the log in screen page on my laptop.

    Would someone be able to help let me know what to do to fix it.

  • Nain
    Nain Member Posts: 8 New User

    I am closing this post and starting a new one as I have a different issue,