Acer A514-53 Keyboard gets wrong letters/symbols (i.e. you press "z" and you get "<z" )

Ema87
Ema87 Member Posts: 3 New User
edited July 2023 in Aspire Laptops

Hi!

I have Acer A514-53 laptop. In the past months the keyword got crazy.

At the beginning the problem was just with some keys:

  • I pressed "z" I got "<z"
  • I pressed "ì" I got "ì\"

Now even more keys are not working properly:

  • I press "enter" I get "z"
  • I press "backspace" I get "s\"

.. and many other cases (i.e. "capslock" activated buy some other key, "left arrow" get "1"… )

I tried re-install keyword driver, I install all windows updates but nothing is working. I suppose it is something that happened after the installation of Windows 11 but I am not 100% sure about that. Any help?

Thanks in advance!

[Edited the thread to add model name to the title]

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,702 Pathfinder

    @Ema87

    Use on-screen Keyboard

    I would like you to try to use On-screen Keyboard while writing an essay to check whether its a Keyboard problem or window problem.

    How to Use on-screen keyboard:

      http://windows.microsoft.com/en-IN/windows-8/type-with-the-on-screen-keyboard

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Hello! Does this issue also occur when testing with an external usb keyboard?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ema87
    Ema87 Member Posts: 3 New User

    Thank you, when I use on-screen keyboard there are no problems.. what does it means?

  • Ema87
    Ema87 Member Posts: 3 New User

    Thank you, I currently don't have an extrenal usb keyboard. I 'll try to get one and let you know.

  • GAMING6698
    GAMING6698 ACE Posts: 7,702 Pathfinder

    That's probably hardware related issue. If external key also work fine then go to nearest acer service centre for repair

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • If the problem persists when typing with an external keyboard, it indicates a software problem. If the problem only persists when typing with the laptop's keyboard, it indicates a hardware problem. Try disconnecting the battery and keyboard connector from the motherboard and then reconnecting the keyboard and battery:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)