Preator Helios 300 PH317-53 - Power performance limit always on?

YvonZ
YvonZ Member Posts: 4 New User
edited July 2023 in Predator Laptops

Hi,

I have a Predator Helios 300 PH317-53 with 32Gb RAM, an i7-9th gen CPU, RTX2060 on windows 10. Since 2 months I'm having terribly low fps on the only game I play (Eve Online) and have been looking to solve it since then.

When I run the game 'optimized for quality' I get 10-15fps; CPU is at 10%, 60°C and 4GHz; GPU is at 100% load, 50°C and 300MHz core clock. Overclocking speeds up the fans but does nothing to improve fps nor core clock.

When the game is 'optimized for performance' I get >120fps (which shortly drops to 60fps every 10 seconds); CPU at 10-20% load, 60°C and 4GHz; GPU at 100% load, 50°C and core clock at 300MHz.

Furthermore, using the high quality setting, I have tried various thing to improve my fps:

  • updated windows
  • updated nvidia drivers
  • forced the game to run on the RTX2060
  • updated the bios
  • played around with nvidia settings
  • optimized windows for gaming
  • plugged in two RAM chips (total 32Gb)
  • uninstalled and re-installed predator sense
  • tried MSI afterburner (which didn't seem to do anything for me)

All these have not shown any improvement in my fps or the performaance of the RTX2060.

Strangely enough: occasionally when I play I am suddenly getting high fps even in high quality settings (>90fps) but these mostly don't last long and fps drops back to <15 within 20 secs. Although it once lasted for a couple of hours. Unfortunately I didn’t check the GPU core clock during that time.

I installed HWiNFO to see the sensor status of the RTX2060 and, while not running anything else, it says that the performance limit - power is currently 'yes'. Moreover, also the minimal, maximal and average values are 'yes'.

I wanted to insert an image here but the message body was going to be too long then.

My questions is : Could the 'performance limit - power' setting be the cause of the low fps, preventing the GPU core from throttling up under load, since it's values can only be 'yes' ?

Any help would be greatly appreciated.

YvonZ

[Edited the thread to add model name to the title]

Answers

  • YvonZ
    YvonZ Member Posts: 4 New User
    image.png

    This is the image I wanted to include.

    Also note the GPU input PP Source power of 268W. I think this must be a faulty measurement as my power adapter is only rated for 180W and my battery stays fully charged.

  • Puraw
    Puraw ACE, Member Posts: 14,524 Trailblazer
    https://community.acer.com/en/discussion/comment/1214083#Comment_1214083

    You wrote:

    • plugged in two RAM chips (total 32Gb)

    What RAM speed is indicated in Task Manager>Performance>Memory?
    Have the 2X16GB DDR4 modules identical specs (a kit) even the brand?

  • YvonZ
    YvonZ Member Posts: 4 New User

    Yes, both RAM chips are the same (Crucial SODIMM DDR4-2400 16Gb). Ram speed indicated in the task manager is 2400MHz.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,883 Trailblazer

    Hi @YvonZ Please review this information in case you find it useful:

    https://www.amazongames.com/en-us/support/new-world/articles/troubleshooting-frame-rate-and-performance-issues?language-picker=true

    Thank you.
    All the best.

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  • YvonZ
    YvonZ Member Posts: 4 New User

    Hi @Alejandro_AC,

    Thank you for the link. I have tried all those tips before coming to this forum, but neither of those helped.

    Best I can understand now is that the RTX2060 measures a -seemingly- incorrect GPU power and throttles itself, causing low fps in games. For short periods I do get high fps and these periods correspond with low GPU power and no power limit. I am trying to understand what could be causing the GPU power to be so high most of the time. Fixing that will probably fix my low fps problem.

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