Predator PH315-55 Logitech Camera Shuts Down All Devices

neglected000_
neglected000_ Member Posts: 4 New User
edited July 2023 in Predator Laptops

Hi,

so recently after a Windows 11 update, I found out my C920 blocks all other cameras and sound devices (in and output) when plugged in.

I reversed the W update, but the issue persists.

Whenever the camera is plugged into the USB (I tried with all USB jacks and my hub), microphones, audio devices and cameras stop working and are 100% non-discoverable.

A Windows troubleshooter can be run, it flickers them back on for a millisecond and registers a fix, but then everything immediately goes back offline.

If I remove the camera and run the troubleshooter, all works fine and well.

Faulty cam, right? No.

Tried the camera on another, older laptop I have laying around and it works well with its Windows 10 OS. No issues whatsoever.

Is a complete wipeout and reinstallation the only way?

[Edited the thread to add model name to the title]

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Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,868 Trailblazer

    Hi @neglected000_ can you please indicate the exact model of the equipment?
    The camera is one C920x HD Pro or one C920s HD Pro?

    Thank you.
    Greetings.

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  • neglected000_
    neglected000_ Member Posts: 4 New User

    It's a very old c920 HD Pro, standard edition which I have been using since the end of 2018.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,868 Trailblazer

    And the computer, what model is it?

    Thank you.
    Greetings.

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  • neglected000_
    neglected000_ Member Posts: 4 New User

    The laptop is Predator PH315-55

    Thank you!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,868 Trailblazer
    Answer ✓

    The equipment is compatible with Windows 11 but I have doubts about the camera although according to the manufacturer it is compatible with Windows 10 and higher according to this information:

    https://support.logi.com/hc/en-au/articles/360023307294-C920-Technical-Specifications

    But in case of incompatibility it should not cause the problem you mention, in the worst case it should not be detected or not work.
    I think, although I cannot confirm it, that it is an electronic problem with the camera itself.

    Try contacting the manufacturer itself and tell them about the problem and the version of Windows you are using:

    https://support.logi.com/hc/en-au/requests/new?ticket_form_id=360000621393

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • neglected000_
    neglected000_ Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1214318#Comment_1214318

    Thank, you. Will do this.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer

    Try installing the latest driver: https://support.logi.com/hc/pt-br/articles/360024849133-Download-HD-Pro-Webcam-C920

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