Can the failed LEDs on the half the screen be repaired?

Mosesorion
Mosesorion Member Posts: 3 New User
in Monitors

recently I’ve noticed that the LED on the left half of my 48 inch monitor (EB490QK) is not lighting up and remains dark and when switched on still shows a full picture but is dim compared to the right side.

Troubleshoots I’ve already tried: removing all cables and holding down the power button for 30-60seconds

IMG_4047.jpeg

if this can be repaired what parts do I need?

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited July 2023

    Hello! If your monitor is not under warranty, try swapping these two cables to see if the problem is with the cable. Check if the black screen issue changes positions as well:

    image.png

    Beware of the high voltages coming from the power board! If it's under warranty, let the technicians fix it.

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  • Mosesorion
    Mosesorion Member Posts: 3 New User

    thank you for your response. I purchased in 2018 so my warranty is well up.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    Then check those cables. But disassembling a monitor is not as easy as disassembling a computer.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mosesorion
    Mosesorion Member Posts: 3 New User

    yes it looks to be abit of a pain in the a**. I’ll email some local technicians to see what they can do and what prices. Slightly annoying having paid £700 for a monitor that has a shelf life of 5years.

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