My Acer Nitro 5 AN515-52 turns off randomly without any warning

shivamzero703
shivamzero703 Member Posts: 6

Tinkerer

My laptop started turning off randomly without giving any warning or sign means it completely goes blank in a flash. Earlier it used to stay on a bit before turning off but now the problem increased and it sometimes let me login to my computer and other time it goes off as soon as I press some keys for my password. I tried removing battery and using it directly on AC but the problem is still there and that could possibly mean battery is not the issue. I tried some basic troubleshooting but couldn't solve it. Please Help guys.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,148 Trailblazer

    You have to Reset your PC without losing data. Boot to the Acer screen and press Alt+F10, this will show the blue Repair and Troubleshoot screen. Click on Reset this PC without losing files.

  • shivamzero703
    shivamzero703 Member Posts: 6

    Tinkerer

    I have tried

  • eGomes
    eGomes Member Posts: 4,630 Guru

    Hi,

    You can use BlueScreenView and Reliability Monitor tools to examine possible errors you are experiencing:

    Press Win + R (Run) keys, type: perfmon /rel <press Enter>, then attach here screenshots from the "Reliability Monitor" and also from the list under "View all problem reports".

  • shivamzero703
    shivamzero703 Member Posts: 6

    Tinkerer

    How? Now, When the laptop is not getting past the login screen and turning

  • eGomes
    eGomes Member Posts: 4,630 Guru

    In this case, consider to do factory reset in your Nitro 5 AN515-52:

  • marcchane412
    marcchane412 Member Posts: 1 New User
    edited July 2023

    As a user, I understand the frustration of experiencing random shutdowns on your laptop without any warning. It's concerning that the problem has worsened over time.Per Le DonneTrying to rule out the battery as the cause by using AC power is a good troubleshooting step. Since basic troubleshooting didn't resolve the issue, it might be beneficial to seek technical assistance from experts or reach out to the laptop manufacturer for further guidance and support.


  • Hello! The notebook may shut down for several reasons:
    a) gpu and cpu overheating: try cleaning the fans and changing the thermal paste.
    b) power adapter or battery problem.
    c) it is possible that this button is not being pressed correctly:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Check the bios version:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)