Nitro 5 won’t turn on but the blue charger light is on when plugged in

poiison
poiison Member Posts: 2 New User

Yeah, not sure what the problem is. For the past few days I’ve been having issues with my laptop not turning on. As of now when I plug it into the charger, the light is blue but the power won’t turn on. I can’t take out the battery because the screws are too stupidly small and I’ve been pressing the power button for 20-30 seconds all day. Kinda sucks that I spent over $1K for a laptop that has these issues after a year.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,730 Trailblazer

    Get a proper laptop screwdriver set from Amazon for $10: https://www.amazon.com/Laptop-Screwdriver-Set/s?k=Laptop+Screwdriver+Set
    Open the back of your laptop and disconnect the battery from the motherboard. Locate the round CMOS capsule at the right side of the main battery, take out the coin battery and shorten the +/- contacts inside the CMOS capsule with a bended paperclip for a second. put the coin battery back with the + sign up and check if the DDR4 modules are properly seated in the slots (remove and replace firmly). Push down the Power Button for 2 minutes (no toggling, just keep pressing down). Close the laptop (don't reconnect the battery yet) and try to boot with the power adapter plugged-in only. If that works connect the battery and boot with the battery only, if no boot, plug-in the adapter, if again no boot possible you have a bad battery.

    If none of these methods work, bring/send your laptop to Acer Services in your country as you may have a hardware failure.

  • poiison
    poiison Member Posts: 2 New User

    Update: It randomly came back on after holding the power button for a few seconds. Gonna definitely get the battery checked out though. Thanks <3

  • Puraw
    Puraw ACE, Member Posts: 14,730 Trailblazer

    If you are able to boot to Windows, make a Battery Report, paste this in the Command Prompt:
    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html
    Double click on the report in Desktop and check the last Ful charge capacity, if that is close to the Design Capacity your battery is OK, if it is way down you need to replace it.