Helios 16 ram upgrade only using 4800 mhz instead of 5600mhz

Whamy22
Whamy22 Member Posts: 34 Enthusiast WiFi Icon

Hello, I upgraded my helios 16 from 16 gb single channel to 32 gb using 16x2 kingston fury 5600mhz. The problem is the laptop only uses 4800 MHz. No option in BIOS to configure XMP. I hope it will fix soon. I hope someone will send this message to the team concerned about my problem so that the customer will satisfy. Is there existing fix right now? thanks

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,344 Trailblazer

    Hi @Whamy22 Can you please tell me the exact model of the equipment so I can consult its characteristics?

    Thanks.
    A greeting.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Whamy22
    Whamy22 Member Posts: 34 Enthusiast WiFi Icon

    Predator PH16-71
    BIOS ver. V1.06
    13th gen i9-13900HX
    RTX 4070

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder

    Acer only supports Jedec speeds im afraid :(

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,344 Trailblazer

    I leave you the information of the service manual:

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Whamy22
    Whamy22 Member Posts: 34 Enthusiast WiFi Icon

    So I wasted money buying 5600 mhz Kingston ram instead of 4800 mhz? Jesus Acer should put that infographics below the helios webpages

  • Bornholm
    Bornholm Member Posts: 21 Networker
    edited July 2023

    So I don' t understand your comments here. The user Whamy22 bought the correct ram modules 5600 mhz which should fit here for i9-13900HX.

    What is the reason that it doesn't work? I will bought also the following ones

  • Bornholm
    Bornholm Member Posts: 21 Networker
    edited July 2023

    5600 DDR5 so-dimm 2×16 GB

    Kingston FURY Impact PnP 16GB 5600MT/s DDR5 CL40 SODIM

    Does this fit to same notebook as mentioned here?