Screen problem Whenever I try to full a video on my acer aspire A715-51G, there's this red bar.

Shiv3000
Shiv3000 Member Posts: 4 New User
edited July 2023 in Nitro Gaming
IMG_20230630_214207.jpg
Whenever I try to full a video on my acer aspire A715-51G, there's this red bar appearing 
[Edited the thread to add model name to the title and to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,393 Trailblazer

    Hi @Shiv3000 can you indicate the operating system installed?

    I don't appreciate the player you use, does it happen with other videos?

    It happens with another player, try for example with VLC.

    If you connect an external monitor or a TV, does the problem reproduce?

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Shiv3000
    Shiv3000 Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1211961#Comment_1211961

    When i tried vcl everything worked fine ,there was no red bar,

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,393 Trailblazer

    The problem may be in the player I use, what is it?

    It can also be in the extension of the video file with that player, have you tried other videos with different extensions?

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Shiv3000
    Shiv3000 Member Posts: 4 New User
    edited June 2023

    I tried to play different videos on mp4 but nothing changed,

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,393 Trailblazer

    If it works fine with VLC, it is a problem with the player you are using or with its associated codec.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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