Helios 300 Installed RAM and my System Won't boot

jayrevolution
jayrevolution Member Posts: 8

Tinkerer
edited June 2023 in Predator Laptops

I specifically installed this RAM into my Helios 300

https://www.amazon.com/dp/B09S2PNYTY?psc=1&ref=ppx_yo2ov_dt_b_product_details

and my machine refuses to boot up.

Can anyone help?

[Edited the thread to add model name to the title]

Answers

  • jayrevolution
    jayrevolution Member Posts: 8

    Tinkerer

    When I put back in the default ram, the machine boots up normally.

  • Puraw
    Puraw ACE, Member Posts: 14,524 Trailblazer
    edited June 2023
    https://community.acer.com/en/discussion/comment/1211650#Comment_1211650

    If you want RAM to run in Dual Channel mode then make sure
    Both RAM modules are equal in size
    Both RAM modules to be of equal voltage
    Both RAM modules have the same CL (Cas Latency), check the CL of the original DDR4
    Both RAM modules to have equal Rank is preferred (check original DDR4 and buy same)
    Up to 32GB total, 2666mhz DDR4 ram modules is supported, not 4800 MHz.

  • jayrevolution
    jayrevolution Member Posts: 8

    Tinkerer

    The RAM is DDR 5 and yes both sticks are exactly the same

    16GB DDR5-4800

    CL40

    1.1V

  • StevenGen
    StevenGen ACE Posts: 12,719 Trailblazer
    https://community.acer.com/en/discussion/687429/helios-300-installed-ram-and-my-system-wont-boot

    Which exact Predator Helios 300 do you have? Is it the new 13th Gen RTX40XX model as the new Helios laptops all work on DDR5-4800MHz if its the older model then DDR5-4800Mhz will not work. If its the Predator PHN16-71 this is the memory specs for this laptop:

    image.png

    For a 32GB capacity you need the 2x 16GB of the below ram modules that Acer lists in this laptops SG:

    image.png

    This is the MICRON DDR5-4800 MT/s Part Numbers and Timing Parameters – 16GB Modules ram specs, which the Crucial that you have should match exactly, if not then it won't work.

    image.png

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