OneDrive not starting automatically in Acer Predator Helios 300

HolmesSam
HolmesSam Member Posts: 14

Tinkerer
edited June 2023 in Windows 11

I have an Acer Predator Helios 300, I got it the other day and set it up. One of the things I did was set up OneDrive, and then a couple of days later I "optimised" startup applications using Acer CareCenter. After that, OneDrive wouldn't start automatically,. so I "Restored" the changes. Now, OneDrive STILL won't start automatically. I can enable it in Startup, but then after a couple of restarts it goes back to not starting automatically. I thought this was CareCenter still interfering with it, but I have now uninstalled CareCenter and it is still not starting on Windows startup. Is there anything I can do to fix this, as I use OneDrive every day so I don't fancy having to start it manually each time.

[Edited the thread to add model name to the title]

Best Answer

  • HolmesSam
    HolmesSam Member Posts: 14

    Tinkerer
    Answer ✓

    OK, latest update - I COMPLETELY removed OneDrive. I used a program called Revo Uninstaller to scan for registry items and other files after uninstall. I then rebooted and reinstalled OneDrive from the Microsoft Website. This seems to have worked as it is now starting automatically when Windows boots. I have shut down and restarted the laptop twice in the past hour and on both occasions OneDrive started up automatically.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    Hi @HolmesSam do you use a Microsoft account associated with One Drive?

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • HolmesSam
    HolmesSam Member Posts: 14

    Tinkerer

    Hi @Alejandro_AC , I do, yes.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    And does it show up in device manager?

    image.png

    and in the systray?

    image.png

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • HolmesSam
    HolmesSam Member Posts: 14

    Tinkerer

    @Alejandro_AC yes it shows up in Programs, and in the Systray. The actual app is working, I can use OneDrive and it syncs. It just decides to switch itself off from starting when I boot Windows. It's currently enabled in Startup Apps so if I reboot it will work, but I guarantee tomorrow or the next day when I turn my laptop on again it will not be starting when I boot into Windows. I was convinced it was Acer CareCenter interfering, but as that is no longer installed I'm not so sure anymore. I may have to do a full factory restore but I hope it won't come to that!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    Ok, perform a reset:

    https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c

    Thank you.
    A cordial greeting.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • HolmesSam
    HolmesSam Member Posts: 14

    Tinkerer
    https://community.acer.com/en/discussion/comment/1211555#Comment_1211555

    Ok @Alejandro_AC, I've done that - followed the instructions on that page. I also unlinked my account and linked it again. We'll see what happens.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    Ok, you already commented, I hope it is solved.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Puraw
    Puraw ACE, Member Posts: 13,359 Trailblazer
    https://community.acer.com/en/discussion/687402/onedrive-not-starting-automatically

    You may want to check this link too:
    https://www.thewindowsclub.com/fix-onedrive-not-opening-on-startup-in-windows

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    Open Task Manager and look at the Startup tab. Is OneDrive listed?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • HolmesSam
    HolmesSam Member Posts: 14

    Tinkerer

    @billsey yes, but it is usually showing Disabled and I have to go in and re-enable it.

  • HolmesSam
    HolmesSam Member Posts: 14

    Tinkerer

    Ok, thanks everyone for your help. As of this evening, the suggestion by @Alejandro_AC to reset OneDrive has not worked. Nor has the article suggested by @Puraw. When I get a chance this weekend I will do a full factory reset of the laptop and see if that fixes the issue. If not…well it looks like I'll have to subscribe to Dropbox instead.

  • HolmesSam
    HolmesSam Member Posts: 14

    Tinkerer
    Answer ✓

    OK, latest update - I COMPLETELY removed OneDrive. I used a program called Revo Uninstaller to scan for registry items and other files after uninstall. I then rebooted and reinstalled OneDrive from the Microsoft Website. This seems to have worked as it is now starting automatically when Windows boots. I have shut down and restarted the laptop twice in the past hour and on both occasions OneDrive started up automatically.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    I'm glad, thanks for sharing it with the community.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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