No Display - Acer Nitro 5 AN515-58-50YE I am planning to upgrade the RAM, add SSD and HDD

Hi everyone. I need help about my brand new gaming laptop..

After 4 months of using, my laptop runs, but no display..

What do you think could be cause of this sudden happening?

I tried using HDMI and my laptop is working fine, meaning the external monitor works fine but the internal monitor of the laptop has no display.

But I suspect the culprit is the outlet that sometimes when I plugged in the charger, small flash shows.

On the other hand, I am planning to upgrade the RAM, add SSD and HDD and so on… any suggestions from the geeks?

Hope everyone will help and give time sharing your knowledge and expertise.

Thanks in advance!

[Edited the thread to add issue detail]

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William_mk2

@cedarcrest

I am really sorry for the inconvenience.. Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Try windows x
go to device manager
expand Battery
right click on all the items below battery – uninstall
Restart the computer

It should work fine..

William_mk2

@cedacrest

I would like to provide some additional info which will really help you.

Kindly go through the details given below. The info provided below will be very helpful to get the current memory and ssd details of your computer and the options to upgrade it.

Please visit the website given below. There is an option to "start your scan " and " select your computer " . Please chose the options and try it. It will show you the memory and SSD’s details and the best upgrade options for you..

https://www.crucial.com/

It will tell you what you currently have and what you can add for memory and SSD's.

Note: If you decide to buy you can always compare the prices by visiting other websites or stores and then you can decide. We are providing the info of scan app just to show you the upgrade options. You can even download similar scan apps from other memory upgrade websites too.

To check the compatibility of ram which you can use on your computer.. Get CPUz and check it with that in SPD section of all the RAM and specs that you have, its a quick and simple way to check all OEM specs and what you have in your system.

Commodore_1995#

Hello! Can you provide the exact model? Example: AN515-55-5890. It is possible that it is a problem in the edp cable or in the display itself.

cedarcrest

https://community.acer.com/en/discussion/comment/1211067#Comment_1211067

Acer Nitro 5 AN515-58-50YE

cedarcrest

https://community.acer.com/en/discussion/comment/1211058#Comment_1211058

@William_mk2

Thank man!

I will give it a try but I suspect the monitor is fried or the monitor cable inside because of the spark that happens sometimes as I plugged in the charger to the outlet.

cedarcrest

Latest update, as I use the external monitor using HDMI cable, after 1 hour of using, the external monitor says "No Signal".

To my surprise, the laptop is still running… Tried long pressing the power button to turn it off, then turn it on but no display from the external monitor.

Again, the laptop is still running and log in automatically and I hear a Windows 11 successful login sound.

Nitrosense and keyboard RGB lighting still functions.

A tech guy told me that Acer laptop monitor have problems especially the gaming ones. Acer engineers and geeks must take action to rectify this old problem of Acer laptops.

Commodore_1995#

Can you tell me the bios version?

cedarcrest

https://community.acer.com/en/discussion/comment/1212279#Comment_1212279

the latest version… Windows Update does the automatic update of various drivers including BIOS… I heard about IObit Driver Booster but hesitant to use it maybe the drivers will be corrupted

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