XB271HU no display with PS5 I have searched online and still no dice.

mizuhiro
mizuhiro Member Posts: 9 New User
edited October 23 in Predator Monitors

Hi. My XB271HU has no display with PS5. I have tried all that I have searched online and still no dice. Has anyone experienced this and has found a solution? This is busting my nuts and looking to sell and pass on acer at this point.

[Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    The PlayStation must output one of the following resolutions the monitor is capable of using after setting.

    resolutions.jpg

    Jack E/NJ

  • mizuhiro
    mizuhiro Member Posts: 9 New User
    edited June 2023

    I am not able to select 1440p when setting it up on my tv. Also, should it be performance or resolution mode?

  • mizuhiro
    mizuhiro Member Posts: 9 New User

    Note that I have also tried changing different settings while on PS5 safe mode.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    I am not able to select 1440p when setting it up on my tv.

    So change the monitor default input from 1440p to 1080p or 720p whichever the TV uses. You can do this using the on screen display OSD menu. Look in your user manual for instructions.

    Jack E/NJ

  • mizuhiro
    mizuhiro Member Posts: 9 New User

    I could not find anywhere on the OSD menu to change the default input. I have also checked the manual https://www.manua.ls/acer/predator-xb271hu/

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    You should use the manual from the official Acer webpage. Go to this Acer link and download the official Acer manual. Go to page 19 and follow directions to make sure the PS5 input resolution is recognized and displayed. If not, then you have not selected the proper input from directions on page 17 or the cable connection is bad.

    Jack E/NJ

  • mizuhiro
    mizuhiro Member Posts: 9 New User

    I followed the instructions and it is still showing no connections. Nowhere in that manual says how to adjust the hdmi resolution for the monitor. Even when I use a laptop and change windows resolution to 1080, the monitor input still shows 1440.

    I have used 3 hdmi cables all of them works when on the laptop, pc or ps5-tv.

    This is hopeless now.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    the monitor input still shows 1440

    Yes because that's the default unless it detects a different signal resolution.

    1. Does the monitor display "no signal" message when it's turned on and HDMI connection to the PC?
    2. Did you check to make sure the monitor is set for the proper HDMI input and not DP?
    3. Did you purchase this as a new, used or refurbished monitor?

    Jack E/NJ

  • mizuhiro
    mizuhiro Member Posts: 9 New User
    1. Yes. No signal.
    2. It is on HDMI
    3. New

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Does the monitor work OK from the HDMI port of the PC you're using right now?

    Jack E/NJ

  • mizuhiro
    mizuhiro Member Posts: 9 New User

    Yes with PC and with a laptop.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    I have used 3 hdmi cables all of them works when on the laptop, pc or ps5-tv.

    Yes with PC and with a laptop.

    Please state brand and model numbers of the 3 HDMI cables you have tried.

    Jack E/NJ

  • mizuhiro
    mizuhiro Member Posts: 9 New User

    The HDMI cable that came with the PS5 and Anker, link below. https://www.amazon.com/Anker-Support-Dynamic-Compatible-PlayStation/dp/B08MZYQ43S/

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Both should work fine. Try this. With both the PS5 & monitor off, turn on the monitor first. Wait about a minute. Then turn on the PS5.

    Jack E/NJ

  • mizuhiro
    mizuhiro Member Posts: 9 New User

    Thank you for the assistance but still nothing worked. I have decided to purchase a samsung odyssey and sell the acer predator instead. Again thank you for the patience and help.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Sorry. But before doing that, you might want to post the issue on the PS5 forums if you haven't done so already. It's as if one or more of the HDMI cable or cable connector pins needed for the monitor to detect a signal coming from the PS5 HDMI port (as opposed to a PC HDMI port) is not working. If you get any comments from the P5 forums, please let us know what they are. Thanks.

    Jack E/NJ

  • jack55
    jack55 Member Posts: 2 New User

    your XB271HU monitor isn't displaying anything when connected to a PS5,
    ensure your HDMI cable is version 2.0 or higher and check if the PS5's
    resolution settings match the monitor's capabilities. Sometimes,
    updating the monitor's firmware or using a different HDMI port can
    resolve compatibility issues.

  • jack55
    jack55 Member Posts: 2 New User

    If your XB271HU monitor isn't displaying with a PS5, ensure an HDMI 2.0+ cable, match PS5 resolution settings to the monitor, and consider updating firmware or trying a different HDMI port.

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