Nitro 5 an515-57 screen not turning on but the laptop works.

sentinel_wrex
sentinel_wrex Member Posts: 6

Tinkerer

Cleaned my laptop recently and faced this problem. Screen doesnt turn on in windows entirely (tries to turn on but flickers) but works on max brightness in ubuntu (lowering brightness blacks out the screen).

Connected the laptop to my TV and it works flawlessly there. Is this a screen issue or the edp cable issue or something else entirely?

https://drive.google.com/file/d/1zCU2d60qCTww1MY0N10Yji79z1Fl9mg1/view?usp=sharing

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,027 Trailblazer

    Hi @sentinel_wrex It is difficult for the community to know if the problem is the screen or the cable, a technical service will have to check it, in any case, wait for more answers that can help your query.

    If you still have a warranty, contact Acer directly in your country.

    Thank you for joining the Acer community.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • What happens when you press fn+f5 and fn+f6? Is the image displayed normally in the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sentinel_wrex
    sentinel_wrex Member Posts: 6

    Tinkerer

  • There are several bios versions mentioning fixes for the display. Version 1.10 mentions a fix for blinking displays:

    Update the bios to the latest version. But be careful when updating the bios.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sentinel_wrex
    sentinel_wrex Member Posts: 6

    Tinkerer

    Thanks for answering! but is moving to a lower bios level safe?

  • sentinel_wrex
    sentinel_wrex Member Posts: 6

    Tinkerer

    So I updated my bios but the problem is still there

  • sentinel_wrex
    sentinel_wrex Member Posts: 6

    Tinkerer

    Updated the bios nothing happened, updated every driver nothing happened,reconnected the edp cable still nothing happened. A thing to notice is that whenever I disable my intel uhd gpu it seems to work fine. Otherwise screen is working only at max brightness and when plugged in (in windows). Please tell me I wont have to change my motherboard because I already faced this problem last year and since it was covered in warranty they changed the whole motherboard out.

  • Perhaps it is a problem related to the drivers. Try updating drivers through the intel and nvidia websites.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sentinel_wrex
    sentinel_wrex Member Posts: 6

    Tinkerer

    Hi! so the acer service centre told me that the igpu is going bad and the motherboard needs to be changed. Since the laptop is out of warranty and the nvidia gpu is fine is there a way in bios to completely turn off intel gpu and use only nvidia gpu

  • The igpu is soldered onto the processor. However, there are other possibilities that you should check: this problem could also be in the edp cable, the inverter or the backlit of the display.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)