TOP HALF OF MY SCREEN NOT WORKING Is it possible a software update

VBLELL
VBLELL Member Posts: 2 New User
edited June 2023 in Predator Laptops

HOw do i resolve this …
Is it possible a software update or a new screen or something i can do myself?
Please assist..

[Edited the thread to add issue detail]

Answers

  • Jack22
    Jack22 ACE Posts: 4,170 Pathfinder

    @VBLELL

    Try to go to BIOS and if you still have the same issue than its a screen issue. you might need to replace it.

    If you are not sure to get in to BIOS than try update the driver and check.

    Click on 'Yes' if the comment answers your question!
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,393 Trailblazer

    Hi @VBLELL to determine if it is the screen, if possible, connect a TV or an external monitor and see if the problem is reproduced.

    Thank you for joining the Acer community.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
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  • VBLELL
    VBLELL Member Posts: 2 New User

    Alejandro…

    I am connected to another monitor via HDMI and on the extended display… it shows fine…

  • Jack22
    Jack22 ACE Posts: 4,170 Pathfinder

    Than it should be an hardware issue and i guess the issue with the display cables.

    Click on 'Yes' if the comment answers your question!
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,393 Trailblazer

    In this case, the problem is the screen or its internal connection, it should be checked by a technical service to confirm it.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)