nitro 5 battery reading 0% but still turned on? how can I fix it?

deserteyes
deserteyes Member Posts: 1 New User
edited June 2023 in Nitro Gaming

tried contacting Acer support but they wouldn't help me cause it's out of warranty so guess this is my last option! hopefully someone here will be able to help me :)

i turned my laptop on this morning (nitro 5, couple years old. i dont use it a whole lot) to game for a few hours and the battery said 0% plug in your device. i did, and it charged up while i gamed no problem.

if it was at 0, why did it turn on to begin with? is something wrong with my laptop? defective battery? not reading the battery status right?

anyone else's do this? is it a bad thing or just a visual bug? and how can i fix it?

[Edited the thread to add model name to the title and to add issue detail]
20230620_110534.jpg

Answers

  • 4741Zuser
    4741Zuser Member Posts: 34 Troubleshooter

    Try to calibrate the battery by charging it till full then empty it then charge it again to 100 percent

  • 4741Zuser
    4741Zuser Member Posts: 34 Troubleshooter

    unattended*

  • StevenGen
    StevenGen ACE Posts: 12,487 Trailblazer
    edited June 2023
    https://community.acer.com/en/discussion/687022/battery-reading-0-but-still-turned-on

    Just to add to the above, it would help if you would give the exact Nitro model number that you have? That is if you want a precise answer? If your Nitro laptop model is only 2 years old, the battery should be 100% functioning and charging, that is no matter if you only use the laptop occasionally. I suggest that you do a battery report first:

    Right-click on the Start menu to bring up the menu

    Command Prompt. Choose Command Prompt (Admin) from the menu. Note that this must be the Admin version and not a regular command prompt.

    Yes, to UAC prompt.

    Command. Copy and paste: powercfg /batteryreport /output "C:\battery_report.html into the command prompt window.

    Open file. Using Explorer navigate to C:\ aka the root directory. You should see a file labelled battery_report.html.

    Also and as its been suggested calibrate the battery.

    If your battery doesn’t rejuvenate and come back to life, then you need to buy a NEW battery as the battery that was fitted to your laptop must have been a faulty battery or at worst, your laptops charging/power stages have a fault and you need to take your laptop to a technician that can test your laptop and analyse where the charging fault is and replace the burned out chips, as a laptop can function on just the charger without the battery.

  • Puraw
    Puraw ACE, Member Posts: 14,042 Trailblazer
    https://community.acer.com/en/discussion/687022/battery-reading-0-but-still-turned-on

    Windows battery meter stats are off, there is no way that a battery with 0% charge can boot a laptop. Reset BIOS to factory defaults, save on exit and reboot. Uninstall the 2 MS battery drivers with Device Manager and reboot. Do a full battery charge cycle so BIOS and Windows can register the capacity of your battery, if you never did that all battery stats in Windows are inaccurate. Charge till the amber LED turns blue (either non-attended or working the laptop), unplug the adapter and work on the laptop till it turns itself off (hibernates), Plug-in the adapter and charge till the amber charge LED turns blue (with the laptop on or off, does not matter). Make a Battery Report and see what the present full charge capacity is.

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