Acer Predator Helios 300 PH315-51 orange light blinking and charging is discontinued for brief time

klsskaushik
klsskaushik Member Posts: 12

Tinkerer

Even if pc is turned off and put on charging, the orange light is blinking on the sidepanel.
When the pc is turned on, orange light is blinking on the battery icon and the bulb icon stays blue

Replaced the battery and took to the technician to check the motherboard.Did power reset and removed battery and inserted again. But nothing solved the problem.

https://drive.google.com/drive/folders/15toI4IFq2yJDNfijwccMgusnH7fNad96?usp=sharing

Please look at this issue

Answers

  • @klsskaushik

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Try windows x 

    go to device manager 
    expand Battery
    right click on all the items below battery - uninstall 
    Restart the computer 

     

    It should work fine.. 

     


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  • klsskaushik
    klsskaushik Member Posts: 12

    Tinkerer



    This is the hwinfo64 report. The battery is new. And still whenever the orange light turns off,the charging gets interrupted, behaves as if pc is not even pluuged in and whenever the orange light is on, it shows plugged in and charging

    As per acer documenation, the blinking orange light on battery icon signifies low battery.
  • klsskaushik
    klsskaushik Member Posts: 12

    Tinkerer

    edited September 2021
    @Leostat @JackE @egydiocoelho @RenanVilela @Kno63 @billsey @William_mk2 @Easwar @xapim @brummyfan2 @Balatekie I have seen others threads on the same issue, but none of them has the working solution for this and FYI the pc is out of warranty. Pls help regarding the same
  • klsskaushik
    klsskaushik Member Posts: 12

    Tinkerer

    Tried the same, but did not work...still facing the issue
    @klsskaushik

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Try windows x 

    go to device manager 
    expand Battery
    right click on all the items below battery - uninstall 
    Restart the computer 

     

    It should work fine.. 

     




  • Kno63
    Kno63 ACE Posts: 15,816 Trailblazer
    you are aware that the amber flashing  appears by design at the power indicator LED when the system is in sleep state? And also at the battery LED when batterie is low?


    Apart from that I've no idea!  :-( 

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  • klsskaushik
    klsskaushik Member Posts: 12

    Tinkerer

    Kno63 said:
    you are aware that the amber flashing  appears by design at the power indicator LED when the system is in sleep state? And also at the battery LED when batterie is low?


    Apart from that I've no idea!  :-( 

    Yes...But the battery stataus is almost full (98%) and it still is blinking sometimes, not continuous though.The blinking is random. The turning off of orange light is causing the battery to not charge even when p
  • Does your model have this button?
    Problemas para ligar o nitro 5  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • klsskaushik
    klsskaushik Member Posts: 12

    Tinkerer

    Kno63 said:
    you are aware that the amber flashing  appears by design at the power indicator LED when the system is in sleep state? And also at the battery LED when batterie is low?


    Apart from that I've no idea!  :-( 

    Yes...But the battery stataus is almost full (98%) and it still is blinking sometimes, not continuous though.The blinking is random. The turning off of orange light is causing the battery to not charge even when plugged in

  • Easwar
    Easwar Member Posts: 6,727 Guru
    edited September 2021
    klsskaushik,

    Did you try to update the battery driver.
  • Does your model have this button?
    Problemas para ligar o nitro 5  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • klsskaushik
    klsskaushik Member Posts: 12

    Tinkerer

    Does your model have this button?
    Problemas para ligar o nitro 5  Acer Community
    yes...that is pwer reset button right
  • klsskaushik
    klsskaushik Member Posts: 12

    Tinkerer

    Easwar said:
    klsskaushik,

    Did you try to update the battery driver.
    yes did that uninstalled and installed them again
  • Try putting on a few layers of electrical tape to press this button:
    Problema no A315-53-32U4  Acer Community
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    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • klsskaushik
    klsskaushik Member Posts: 12

    Tinkerer

    This is a battery compatibility. issue. I cannot find the battery modal at my place(AC14B8K)
  • These are the compatible batteries:
    60002162 SIMPLO 4CELL3.22 Battery SIMPLO AC14B Prismatic 4S1P SAMSUNG 4 cell 3320mAh Main COMMON KT.00407.003
    60002162 SIMPLO 4CELL3.22 Battery SIMPLO AC14B Prismatic 4S1P SAMSUNG 4 cell 3320mAh Main COMMON w/ LEM+ship mode KT.00407.006
    60032811 LGC 4CELL3.22 Battery LGC AC14B (5.5mm) Prismatic 4S1P LGC 4 cell 3220mAh Main COMMON (KT.0040G.004 add Acer logo) KT.0040G.006
    60032811 LGC 4CELL3.22 Battery LGC AC14B (5.5mm) Prismatic 4S1P LGC 4 cell 3220mAh Main COMMON w/ LEM+ship mode KT.0040G.011
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)