AMD Drivers cause the pc to freeze even at startup.Nitro5 AN515-42

Rickss
Rickss Member Posts: 2 New User
edited May 2022 in Nitro Gaming
Hello!
This post will be kinda long but I wanna say everything clear, my laptop specs will be at the bottom of the post.
So basically I've been having a trouble kinda for five days now, with an AMD driver (my guess) that when installed causes the laptop to freeze. 5 days ago, when opening a program which used my dedicated GPU (GPU1), the pc froze and then when trying to access it again, it freezed at startup. From that day I've been trying everything to get the laptop working again, and finally I've been able to reach a stable enviroment to do stuff.

Basically what works it this:
- Fresh install of windows 10 -> this, when installing windows, WILL FREEZE, because windows installs the controllers and then it freezes.
- Restart 3 times to open the restore options -> use Safe Mode start -> Continue the windows config (because now it doesn't freeze)
- Disable/uninstall the graphics card (both work) -> restart ->windows will start correctly but with the "Windows basic screen adapter" in the graphics sections.

From there is all a nightmare. When using the Windows Updater (WU), it'll install all the windows updates stuff it finds, among them, the AMD controllers. That WILL freeze my pc, if I am lucky, windows will uninstall the updates, if not, I enter safe mode, use DDU to uninstall all the graphic drivers or devmgmt to disable/uninstall the dedicated graphics card, and then restart to find windows working again.

I've tried everything I could to be able to use the dedicated amd graphics, this is because the laptop comes with both a dedicated and an integrated AMD graphics card, and it won't even recognize the integrated graphics card because I can't download the controllers.

I've tried to see which of the controllers that Acer provides for my laptop and among them I've found the graphic drivers, but it has these problems:
- When installing the drivers in normal mode, it'll detect/activate/install the dedicated graphics, then freeze.
- Trying to install the drivers in safemode with internet access will throw an error message because windows does not allow unsigned drivers.
- Trying to install the drivers in the "allow unsigned drivers" will cause the freeze again because, again, it detects/activates/installs the dedicated gpu.

Trying to install AMD Software in either Safe mode or Normal Mode will cause freezing when detecting/installing/activating the dedicated GPU.

Right now I've been able to update almost everything of windows, except by 4 controllers which right now are stuck in WU and pressing "download" will not do anything. Any attempt of installing the amd graphics controllers will result in the PC freezing, or working but being able to disable the dedicated beforehand.

I appreciate all comments, and if the final answer is "you've reached your laptop deathpoint (in terms of the ded. GPU)", that would work aswell, but please tell me how to check if, indeed, is a hardware problem. I didn't thought of a hardware problem (nor want to, I have no money to buy a new one) because it would run all of windows 10 correctly except when recognizing the ded. GPU.

That would be all.

- SPECS -

Laptop model: Acer Nitro5 AN515-42
SNID: 8390***************
Processor: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx
GPU0: AMD Radeon Vega 8 Graphics
GPU1: Radeon RX 560X Series 
RAM: 16GB
Memory: 120GB SATA SSD (yes, the name it says is SATA SSD, idk why?)

Windows 10 Home Single Language 64 bits

{Thread was edited to add model name to the title}

Answers