Acer Nitro AN515-58-79A5 NitroSense keeps resetting to default

BPCD1999
BPCD1999 Member Posts: 14

Tinkerer

When I reboot my laptop or do a cold boot of it, NitroSense keeps resetting to default. I tried updating the BIOS, updating NitroSense to the latest version (I had a previous version installed), and updating the drivers. Those did not fix the issue where NitroSense wasn't working. What I haven't done yet was reinstalling the program to see if it'll fix it, I doubt it would. Is there any way to fix this annoying issue? I am on Windows 11 Home 22H2. Thanks!

Answers

  • eGomes
    eGomes Member Posts: 4,155 Guru

    Hi,

    Did you tried running Nitro Sense app with Administrator privileges!?

  • BPCD1999
    BPCD1999 Member Posts: 14

    Tinkerer

  • BPCD1999
    BPCD1999 Member Posts: 14

    Tinkerer

    Also another issue I'm facing since getting the laptop and doing a fresh install of Windows 11 is True Harmony in Nitro Sense gets stuck at music. When I change the presents in True Harmony, it reverts back to Music. I don't see a True Harmony setting in Realtek Audio Console.

  • eGomes
    eGomes Member Posts: 4,155 Guru

    What version of Nitro Sense app do you currently have installed?

  • BPCD1999
    BPCD1999 Member Posts: 14

    Tinkerer

    31.3052.0. The same issue was happening with 3.01.3044

  • BPCD1999
    BPCD1999 Member Posts: 14

    Tinkerer

    edited June 2023

    Just an update. I was able to fix the issue where everytime I reboot my laptop or turn it on, NitroSense will switch modes back to default. I set all NitroSense apps to run under administrator mode and took ownership of everything in (C:\Program Files\WindowsApps) including where all of the NitroSense assets are located. It is still a buggy program to use. I cannot get NitroSense to open using the key on the keyboard and it'll freeze when I try to change the audio presents.

    Acer if you're reading this, please fix NitroSense. It is full of bugs and instability.

    Running NitroSense 3.1.3052.0 in Windows 11 Home x64 22H2 Build 22.621.1848

  • eGomes
    eGomes Member Posts: 4,155 Guru

    Acer had to correct not only these, but all of its poorly developed programs. Acer Care Center (ACCStd.exe) constantly shows errors.

    Fonte
    ACCStd Resumo
    Parou de funcionar Data
    ‎13/‎06/‎2023 18:09 Status
    Relatório enviado Descrição
    Caminho do Aplicativo com Falha: C:\Program Files (x86)\Acer\Care Center\ACCStd.exe Assinatura do problema
    Nome de Evento de Problema: CLR20r3
    Assinatura do Problema 01: ACCStd.exe
    Assinatura do Problema 02: 4.0.3048.0
    Assinatura do Problema 03: 63328d6e
    Assinatura do Problema 04: mscorlib
    Assinatura do Problema 05: 4.8.9139.0
    Assinatura do Problema 06: 6399637c
    Assinatura do Problema 07: 33e
    Assinatura do Problema 08: 10
    Assinatura do Problema 09: System.InvalidOperationException
    Versão do sistema operacional: 10.0.25211.2.0.0.768.100
    Identificação da Localidade: 1046
    Informações Adicionais 1: 9e8e
    Informações Adicionais 2: 9e8e63861693235d9af56fffa1610b3a
    Informações Adicionais 3: cb49
    Informações Adicionais 4: cb49f55089df35128b825e8b52469de8 Informações adicionais sobre o problema
    ID de Compartimento de Memória: f50afcd06f9d4f099592e860040796e9 (1554560320478353129)

  • BPCD1999
    BPCD1999 Member Posts: 14

    Tinkerer

    I've tried installing older versions of NitroSense such as 3.01.3044 and 3.01.3046 which was the version the issue started to happen. That still hasn't fixed the issue.

  • BPCD1999
    BPCD1999 Member Posts: 14

    Tinkerer

    Another update. I had MUX switch enabled in the BIOS so I turned it off and it still hasn't made a difference. Acer, just please fix your buggy software.

  • zepranx
    zepranx Member Posts: 3 New User

    hey man, sorry to bother but can you teach me how you did that as i also have the same problem, but im new to whatever you did to fix the issue

  • eGomes
    eGomes Member Posts: 4,155 Guru

    There is a new version of the Nitro Sense 3.01.3052_20230420 (released 2024/09/02) available for download:

    https://www.acer.com/us-en/support/product-support/Nitro_AN515-58/downloads?suggest=AN515-58;1

  • zepranx
    zepranx Member Posts: 3 New User

    thank you, i'll see if installing this version will fix the issue, sorry for the late reply

  • zepranx
    zepranx Member Posts: 3 New User