Nitro 5 (AN515-43-R0YM) Shuts Down only playing Diablo IV

Barricade
Barricade Member Posts: 2 New User

Computer shuts down 10 seconds after the game starts, UNLESS I have the task manager in the forefront of the game.

Then the PC will run normally without shutting down, with the game playing in the background. As soon as I click over to the game- the computer will shut down. (Photo attached)

Temps are fine

PC exceeds minimum requirements

Can play all other games for hours without an issue like this

No errors populate, just a hard shutdown

Normally- I would suspect this would be a hardware issue, however after doing research on the subject- and finding out a handful of people having similar issues (thought not with just D4), I'm on the fence of it going either way.

-Reinstalled D4 w/ High Texture Pack

-Reinstalled D4 w/o High Texture Pack

-Moved D4 from HDD to SSD

-Windows event viewer only recorded an "Unexpected Shutdown" w/o any other warning or error

-Enabled safe mode in LocalPerf

-Disabled "Chromaeffects" in LocalPerf

Answers