QG241Y stuck in loop of colors White Grey Black réd ble and Green.

Ydra
Ydra Member Posts: 3 New User
edited May 2023 in Monitors

Hello, i just getter a brand new monitor acer nitro QG241Y and when i turn it ON he's stuck in a loop of : White Grey Black réd ble and Green.

Nothing happen when I try the joystick behind and the other buttons only on/off working.

Can somebody help me please ? ( sorry for my bad english)

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    1. Power OFF the unit.
    2. Unplug all the cables.
    3. Press and hold the power button for 30 seconds.
    4. Turn ON the unit and check.​

    That should do a reset to get it out of the screen test mode.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Ydra
    Ydra Member Posts: 3 New User

    I tried it doesn't work.

    Nothing happens same pattern when i Turner on the monitor.

    Complete reference is Acer nitro QG241Y Pbmiipx if this can help to solve it

  • Ydra
    Ydra Member Posts: 3 New User
    Screenshot_20230515-063548_Gallery.jpg

    This screen pattern with color changing every seconds.

    Then i put OFF.

    Câbles no longer on it

    Screenshot_20230515-063554_Gallery.jpg

    Then holding this buttons (tried 30 sec and 1min)

    Screenshot_20230515-063601_Gallery.jpg

    Putting back câbles then turbine on but no change.

    Did i do something wrong maybe

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    It might be in some sort of factory mode. Try this:

    image.png

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Jacques006
    Jacques006 Member Posts: 1 New User

    I have this same problem and can’t find any solution that works. If there a sequence of button hits we could make to exit this test mode.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Try this procedure to get in and out of factory mode:

    • Turn off the Acer monitor and disconnect it from the computer or any other device.
    • Locate the control buttons on the monitor. They are usually placed on the front or bottom edge of the monitor.
    • Press and hold the "Menu" button on the monitor's control panel.
    • While holding the "Menu" button, turn on the monitor by pressing the power button. Keep holding the "Menu" button.
    • Continue to hold the "Menu" button until the monitor enters the factory mode. This process may vary depending on the model, but it typically involves seeing a menu or message on the screen.
    • Once you are in the factory mode, you can navigate through the options using the other buttons on the control panel. The specific options available in the factory mode will depend on the monitor model.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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