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I bought an Acer model M5811 in 2010. It is no longer supported so I can't get support - not even email support. My computer's Hard Drive is shot...it just clicks and won't boot up, even in safe mode. I have a full back up from August 23rd so I'm not devastated. I will go and buy a new hard drive and switch them, but I have no back up disks at all. I am trying to find the eRecovery disks specifically for my computer but when I enter my SNID number...and Serial Number, I am simply not getting any support whatsoever. We have 3 Acer computers, a laptop and a netbook in our house, but not being able to even send an email is very, very annoying. Without going into more details, I believe I paid enough that it is not unreasonable that with a hard drive dying after only 3 years, I should be able to BUY an eRecovery disk.
FYI, I LIVE IN CANADA.
Can someone help me, please? I will buy a new hard drive, but only if I can get a full set of recovery disks, including drivers, etc
Sorry, for letting my frustration show. Please help me.