AN515-55-53E5 TPM and Secure Boot Status

djvincealot
djvincealot Member Posts: 5

Tinkerer

My son's laptop just recently stopped playing the game Valorant because of a TPM error. The game states TPM needs to be enabled for the game to work.

This laptop is running Windows 11 so I assumed TPM was enabled. Apparently it isn't. When I go into the BIOS, there is no ability to turn TPM on or off. There are no options.

I have upgraded to the latest version of the BIOS 2.06 and the problem persists.

Before I go out and buy a new laptop, can anyone confirm that this model laptop CAN NOT run with TPM? I'd hate to spend $1,000 on a new PC if this is something that is going to be fixed in the next BIOS update.

Thank you.

Answers

  • Hello! Can you send a picture of that tab?

    You need to create a password in setsupervisorpassword to disable or enable tpm.

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  • djvincealot
    djvincealot Member Posts: 5

    Tinkerer

  • Hello! Can you send a picture of that tab?

    You need to create a password in setsupervisorpassword to disable or enable tpm.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • djvincealot
    djvincealot Member Posts: 5

    Tinkerer

    I set both passwords. Nothing is shown for TPM. It's the same problem the person had before in this thread.

  • djvincealot
    djvincealot Member Posts: 5

    Tinkerer

    edited May 2023

    It looks like this.

    I set the supervisor password but it doesn't change anything.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer
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  • Puraw
    Puraw ACE, Member Posts: 13,384 Trailblazer

    You need to turn it on in the BIOS settings. If the option is not in your BIOS check your version and if there is a new BIOS version for your model on the Acer Support site, download and install that (there a readme.txt file in one of the folders).

  • Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)