Nitro sense cannot be launch or only run in the background after install SQL

NHT
NHT Member Posts: 12

Tinkerer
edited January 23 in Nitro Gaming

Hello, I and my friend facing the same problem Nitro sense cannot be launched or only runs in the background after we install SQL or accidentally install it together with some mechanics software like Autocad. Before that everything was working perfectly, we tried to install the C++ package, and reinstall Windows but cannot solve the problem, Nitro sense will back to working perfectly after we uninstall SQL. This is so annoying, I also contact Acer's local center but all they did was abuse Windows reinstall and the same problem occurs after we install SQL.
Did anyone face the same problem as us? How to fix it? Can the moderator please inform the Acer software engineer about this?

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,414 Trailblazer
    https://community.acer.com/en/discussion/685589/nitro-sense-cannot-be-launch-or-only-run-in-the-background-after-install-sql

    In Task Manager Windows10 right-click on Nitro sense.exe, go to Set priority, and select from the available options. Or in Windows11 click on AutoCAD and SQL and click on Efficiency Mode, that will lower the priority.

  • StevenGen
    StevenGen ACE Posts: 12,165 Trailblazer
    https://community.acer.com/en/discussion/685589/nitro-sense-cannot-be-launch-or-only-run-in-the-background-after-install-sql

    See if this helps, install the NS a few times..run .\lodctr.exe /R twice for it to say it was "successfully installed" if that doesn’t help, then try MSI afterburner. You can also overlay your temps and % in games with MSI, use it as an alternative and see if it works with SQL. server.

    1. If you still have trouble with nitro sense do this:
    2. Uninstall Nitro sense from the control panel or apps & features from settings.
    3. Download the All-in-One latest C runtime redists (just google and you will find)
    4. unzip the all-in-one folder and execute the install_all.bat file
    5. Download the latest nitro sense compatible with your product via the Acer support site
    6. Run the setup.exe (install)

    Now launch Nitro sense. Otherwise install SQL server in Basic form and see if NS works.

  • NHT
    NHT Member Posts: 12

    Tinkerer
    https://community.acer.com/en/discussion/comment/1203523#Comment_1203523

    Thank you for your reply but it does not work. The problem is after a clean install of Windows, I already install full versions of C++ and Nitro sense work perfectly fine until I install SQL, I don't know how this problem while C++ and Nitrosense work fine before that and everything back to normal right after I uninstall Sql.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Are you referring to MS SQL or a different SQL database package? If MS SQL is it the full package or one of the distributable versions? I wonder if Nitro Sense uses an internal SQL package that is being redirected by the new install?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Ostiary
    Ostiary Member Posts: 1 New User

    Hi)

    As I discovered, Nitro Sense conflicts with SQL Server 2022 DLL performance counter files, that are located in C:\WINDOWS\SYSTEM32.From debug info - NitsoSense tries to open that files (in my case)- "perf-MSSQL${Server instance name}-sqlctr16.0.a1000.6.dll", "perf-MSSQL16.{Server instance name}-sqlagtctr.dll" and then crushed with these errors (from event viewer):

    1. As warning, The Open procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
    2. Than 2 errors: (SQLSERVER_2022 - my SQL server 2022 instance name)
      1. The Open procedure in Extensible Counter DLL "perf-MSSQL16.SQLSERVER_2022-sqlagtctr.dll" for the "SQLAgent$SQLSERVER_2022" service generated exception Unknown NTSTATUS Error code: 0xc06d007e at address 0x7ff85e85589c. Performance data for this service will not be available.
      2. Disabled performance counter data collection for this session from the "SQLAgent$SQLSERVER_2022" service because the performance counter library for that service has generated one or more errors. The errors that forced this action have been written to the application event log.

    For a temporary solution, I just cut out that files somewhere else. After removing/cutting out these files, Nitro Sense starts working. I think that is issue with no compatible mode of Nitro Sense (+- 2020 year of creating) and SQL server 2022 version of DLL`s.

    Hope, Acer will fix this bug in a future

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    edited January 23

    Very likely NS is using the Express version of SQL, and an older one than 2022. I wonder if you can have both installed in parallel?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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