Will the Helios 300 ph315-52 ever get a 1.15 Bios update?

JillyBeans
JillyBeans Member Posts: 11 New User
edited April 2023 in Predator Laptops

I need this update because for 3 years I have been dealing with this computer hanging up due to heavy workloads,but I think it has to do with the BIOS,but when I try to update it to 1.15 from other Helios 300 models it just doesn't take,so I think it's time for Acer to actually put a native BIOS update for this model,cause it strangely doesn't have anything over 1.12.

[Edited the thread to add model name]

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    edited April 2023

    The article from which you probably arrived at this conclusion is outdated. The BIOS firmware usually doesn't resolve this problem. Overheating usually causes hanging with heavy loads. Please post screenshot of Predator Sensie fanspeed and temperature under heavy loads.

    Jack E/NJ

  • JillyBeans
    JillyBeans Member Posts: 11 New User

    This is after I rendered something on my art program,I am Overclocking the PC,but I usually run my fanspeeds on auto. I still think its a BIOS issue,cause my browsers run out of memory and it just black screens the window and crashes whatever programs I am using,but I am able to use the startbar still to restart the computer,but I am still connected to the internet.

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    That GPU fan speed suggests 80*+C. What temps are being recorded?

    Jack E/NJ

  • JillyBeans
    JillyBeans Member Posts: 11 New User

    It's running at 104-108 Farenheit

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    No. Those GPU temperatures are not under heavy work load. What are temperatures under heavy GPU load?

    Jack E/NJ

  • JillyBeans
    JillyBeans Member Posts: 11 New User

    Yeah I know the computer is about to crash when it makes my browser say "It overloaded the memory"then it just freezes till in blackscreens the window,but the start bar is still visible so I am able to manually restart it,then I have no issues until I inevitably crash again after 1 or 2 hours of using it,it's completely random but me uping the fanspeeds through coolboost or the manual sliders usually help it last a little longer.

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    »»then it just freezes till in blackscreens»>uping the fanspeeds through coolboost or the manual sliders usually help it last a little longer.

    Seems like overheating. Try not to let the black screens happen too many times because it will eventually irreversibly damage the GPU.

    Jack E/NJ

  • JillyBeans
    JillyBeans Member Posts: 11 New User

    Do you think I should boot it differently?

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    Doubtful. But post a full screenshot of the PredatorSense processor temperatures when you feel the computer is about to crash under heavy workload.

    Jack E/NJ

  • JillyBeans
    JillyBeans Member Posts: 11 New User

    This is after the crash,seems like it knocked off the GPU,but as usual I was able to snap a pic and connect to the internet and even watch a youtube vid,with a digital box in the middle of the screen from the crash.

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    seems like it knocked off the GPU,

    Can you get the GPU back up? If not, please post a screen shot of Device Manager with the Display Adapter folder expanded.

    Jack E/NJ

  • JillyBeans
    JillyBeans Member Posts: 11 New User

    Here are the display Drivers its from Janurary 2022
    Also should I uninstall the other 9 of these drivers on the Processors tab?

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    display Drivers its from Janurary 2022

    What does Display Adapter folder look like now, not a 15 months ago?

    Jack E/NJ

  • JillyBeans
    JillyBeans Member Posts: 11 New User

    Running the Computer on Turbo while gaming/rendering slightly helps it,cause it's running very cool on that setting,cause it was starting to overload on memory on startup when I have 30GBs free on the HD and I'm not running on RAM

  • JillyBeans
    JillyBeans Member Posts: 11 New User

    Haven't been getting crashes while on Turbo for heavy workloads

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    What does Display Adapter folder look like now?

    Jack E/NJ