Laptop not charging Acer Nitro 5 laptop

DavidJoacaRo
DavidJoacaRo Member Posts: 15 Troubleshooter
edited November 2018 in Nitro Gaming
Hello, i just got a Acer Nitro 5 laptop. Today i wasn't got any problems until it discharged. I plugged in but no charging. No charging led, it was off the led. I verified the cable of charger but nothing. Why it dosen't charge?

Best Answer

  • JWA1979
    JWA1979 Member Posts: 26 Enthusiast
    Answer ✓
    [SOLVED]
    I had the same issue mentioned above with my battery not charging on my AN715-51-796C laptop. I sent mine in for repair but Acer couldn't not replicate the issue. They gave me a free Chicony power adapter. My laptop seemed to be working fine with the new adapter until a month later I started having the same issue again. I called Acer again but they couldn't provide any new help other than to send me another power adapter. I decided to perform a very general Google search on "laptop battery not charging" and found a CNET article titled: "How to fix a Windows 10 laptop that's plugged in but isn't charging". The article provides straightforward instructions on how to resolve the issues. Listed below is the link, with the instructions outlined. So far, the fix is working for me. Hopefully it will help others having this same issue. 


    • Open the Device Manager by searching for it or right-clicking the Start button and selecting Device Manager.
    • Click Batteries on the list to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
    • Right-click ON EACH ITEM (BOTH) and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, but don't worry because they will automatically be reinstalled when you restart your laptop.
    • Shut down your laptop.
    • Unplug the power cable from your laptop.
    • If your laptop has a removable battery, remove it. My laptop does not have a removable battery. I tried skipping this step but it didn't work, so I removed the bottom panel of my laptop and then removed the battery by disconnecting it from the motherboard.
    • Put the battery back in if you removed it.
    • Plug in your laptop.
    • Power on your laptop.
    • Click the battery icon in the system tray and you should see that your laptop is plugged in and charging.


Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist
    Hi DavidJoacaRo,

    When you connect the charger to the computer there should be a charging LED light showing if the charger is working fine. Please try another wall socket and check. Make sure that the charger is fitting properly to the port and no loose connection. If still no led light and not charging. Please do  battery reset to check.
    Turn off computer by pressing and holding the power button for 5-6 seconds.
    Turn around the computer and search for a very tiny pinhole in the bottom of the laptop. It has a battery symbol by the side of it. Ones you locate it take  a tiny paper clip or pin and press and hold it down for 30 seconds. Then connect the charger and see if the charger is charging. If still no change then please check with another charger.
    Please let me know if this fixes issue.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Rudy21
    Rudy21 ACE Posts: 1,752 Pathfinder
    Hello, i just got a Acer Nitro 5 laptop. Today i wasn't got any problems until it discharged. I plugged in but no charging. No charging led, it was off the led. I verified the cable of charger but nothing. Why it dosen't charge?
    If the problem persist after trying the @Kamalika suggestions. then go to device manager and check for battery drivers and uninstall the drivers for battery. Make sure the charger is plugged in while doing this. Post the uninstallation restart the unit.
    Click on 'Yes' to accept my comment as answer
  • DannyWr
    DannyWr Member Posts: 1 New User
    Identical problem. Reset Battery worked twice previously, now no effect. Uninstalling battery drivers hasn't helped either

  • DavidJoacaRo
    DavidJoacaRo Member Posts: 15 Troubleshooter
    Sorry for the late response (2 years wth), I just bought a universal charger in January 2019. The original one just got broken and I couldn't find a new one so I bought a universal charger. Also when playing games I hear two beeps then both blue and red led's flashing and PC stop charging. I think it's from the battery... 
  • harel
    harel Member Posts: 1 New User
    my battery is charging but it keeps on going down
    its just stuck on 36 percent when I unplug the charger it keeps on decreasing.. what is the problem?
  • Rudy21
    Rudy21 ACE Posts: 1,752 Pathfinder
    harel said:
    my battery is charging but it keeps on going down
    its just stuck on 36 percent when I unplug the charger it keeps on decreasing.. what is the problem?
    This was an old thread.. to get your topic noticed i would recommend you to create a new topic.. 

    regarding the battery issue. Please go to device manager and uninstall the battery drivers, Post that perform BIOS defaults and check the device performance and share the update.. 
    Click on 'Yes' to accept my comment as answer
  • JWA1979
    JWA1979 Member Posts: 26 Enthusiast
    Answer ✓
    [SOLVED]
    I had the same issue mentioned above with my battery not charging on my AN715-51-796C laptop. I sent mine in for repair but Acer couldn't not replicate the issue. They gave me a free Chicony power adapter. My laptop seemed to be working fine with the new adapter until a month later I started having the same issue again. I called Acer again but they couldn't provide any new help other than to send me another power adapter. I decided to perform a very general Google search on "laptop battery not charging" and found a CNET article titled: "How to fix a Windows 10 laptop that's plugged in but isn't charging". The article provides straightforward instructions on how to resolve the issues. Listed below is the link, with the instructions outlined. So far, the fix is working for me. Hopefully it will help others having this same issue. 


    • Open the Device Manager by searching for it or right-clicking the Start button and selecting Device Manager.
    • Click Batteries on the list to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
    • Right-click ON EACH ITEM (BOTH) and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, but don't worry because they will automatically be reinstalled when you restart your laptop.
    • Shut down your laptop.
    • Unplug the power cable from your laptop.
    • If your laptop has a removable battery, remove it. My laptop does not have a removable battery. I tried skipping this step but it didn't work, so I removed the bottom panel of my laptop and then removed the battery by disconnecting it from the motherboard.
    • Put the battery back in if you removed it.
    • Plug in your laptop.
    • Power on your laptop.
    • Click the battery icon in the system tray and you should see that your laptop is plugged in and charging.


  • alexFR
    alexFR Member Posts: 1 New User
    @JWA1979 I cannot thank you enough for your contribution. I had this same problem on my laptop until now, I was about to spit out $60+ on a new battery and you saved both my day AND my wallet. THank you again
  • DashxLove
    DashxLove Member Posts: 1 New User
    Okay so when my nitro 5 died and I tried to plug it in it wasn’t charging. There was no led light whatsoever. How do I fix this?
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi DashxLove,

    Did you try to charge with different charger. 
  • Shyrra
    Shyrra Member Posts: 1 New User
    I was using the laptop perfectly fine and suddenly my nitro 5 died and I tried to plug it in it wasn’t charging. There was no led light whatsoever. Already tried to use another acer charger but still don't work. How do I fix this? 
  • Auzzy1616
    Auzzy1616 Member Posts: 2 New User
    I have a Nitro 5 but does not charge while i’m using it and only charges while it’s off. I’ve tried updating the drivers, troubleshooting the battery, uninstall the drivers and still haven’t fixed the problem with it not charging while i’m using it
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Shyrra,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/PH/content/service-contact

  • RedFlareYT
    RedFlareYT Member Posts: 4 New User
    I dont know if you figured it out but i had the same issue and through trouble shooting it turns out the little bit of plastic that clicks into the hole should not go in make sure it is out
  • RedFlareYT
    RedFlareYT Member Posts: 4 New User
    This is the thing you shouldn't do
  • DavidJoacaRo
    DavidJoacaRo Member Posts: 15 Troubleshooter
    edited November 2022

    4 years after this issue, got solved by buying a new charger, apparently the old one stopped working, afaik my model an515-31 has only one fan sadly, it's stutterring sometimes while gaming it bleeps and stops charging. now it's just a rare scenario,

  • Acer-Samuel
    Acer-Samuel Moderator Posts: 684 Moderator

    Hi @DavidJoacaRo,

    Thank you for joining our community.

    It looks like you have posted in an older thread. This may not get the effective attention. We request you to create a new topic with the issue in detail along with unit Model number.

    Regards,

    Acer-Samuel.

  • Cr1xu5
    Cr1xu5 Member Posts: 2 New User

    After trying all kind of possible solution to this $tvpid error, the problem with the battery not charging is basically that the allmighty and super powerfull engineers that made this laptop didn't thought that the charger won't be able to support the hardware if you increase the performance such as RAM, disk drive, etc. So they thought that a 135 W charger would be fine, wrong thing my friends, it requires 180 W, thanks for not taking that into account and force us to change the charger, to fix that you must get a 180W charger

  • DavidJoacaRo
    DavidJoacaRo Member Posts: 15 Troubleshooter

    This laptop can eat up to 180W?!

    On MSI Afterburner, my cpu barely hits 11W while gaming (couldn't see GPU Watt counter)

  • MarekS
    MarekS Member Posts: 1 New User
    edited November 2023

    Had a similar issue where out of the blue laptop would immediately die and wouldn't start if it wasn't plugged in.

    I followed JWA's steps above EXCEPT instead of removing the battery. For that step I instead held the power button down for 60 seconds. Once I did this and booted it, everything works now!

    Was gonna spend money on a new battery. What a save, thank you @JWA1979 !

    My laptop model is AN515-55-57Y8 if that helps anybody.