acer Predator PH315-55 Black screen issue in all browsers

2

Answers

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    Is there a possibility of corrupt recovery media . But if i try scanning it shows none errors present but can it go undetected if i had installed corrupt nvidia drivers

    This caused issues like mouse lag and stuff when after i bought the laptop

    @William_mk2

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    still facing the issue after installing factory image from acer @William_mk2 and i cant use the browser without using hardware acceleration i can see the scroll is stuttering and webpages load slow @GAMING6698 @brummyfan2 @JackE @Puraw @brummyfan2

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon
    edited May 2023

    uploaded the video thats causing screen flickering issue in chrome

    [Edited the thread to add model name]
    

  • Hello! What is the exact model? Example AN515-55-5890. Does this problem only occur in chrome?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    Predator PH315-55

    @egydiocoelho

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    No its also occuring in other browsers like edge @egydiocoelho

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Badhan bro are u facing any black screen issue occuring chrome when using chrome or screen flickering because i have the same laptop and im facing with issue

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Badhan i have done factory reset many times you can do it , it will install all the apps and drivers like it was out of the box so go for it

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Badhan please reply bro im facing the issue for long time

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon
  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Puraw sorry to tag u wrongly before

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Puraw i brought it to the acer service and they installed the factory image for my laptop and still the same issue happening

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @Badhan please reply bro

  • Puraw
    Puraw ACE, Member Posts: 14,555 Trailblazer

    Bring it back to Acer Services and ask them to reinstall OEM windows and everything not just the Acer apps. They should reformat the HDD and then install the original system, Acer Services may charge a service fee ($25 in the Philippines).

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    Bro i have done what u told already and im still facing issue

    I started a new post check the video there see that and these stuff are occurring only in the browsers

    I have done all the software related reinstall , factory image reinstalled everything so can it be Hardware problem?

  • Puraw
    Puraw ACE, Member Posts: 14,555 Trailblazer

    You are posting on someone else's thread asking for advice that was already provided earlier.

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    Okay sorry

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @egydiocoelho can it be caused because of nvidia display drivers?

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    because i have an old one and didnt update it because the support page did not update it
    now i have updated it and have started testing it i will tell if i have any issues

  • OK! Enter the bios version as well.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)