Acer x4630 PC only boots to POST and I then have to press F1 or DEL

TrubbleMaker
TrubbleMaker Member Posts: 7

Tinkerer
in Aspire and Veriton Desktops

Also, RAM only works in single channel mode. In dual channel, I get a a continuous high pitched noise.

Thoughts?

Best Answer

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Answer ✓

    So spec says it should work as you have it installed, yet it does, albeit with the error that requires a key press to get past POST. My guess is there's a motherboard issue. :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,393 Trailblazer

    Hi @TrubbleMaker can you tell us the exact model? in a Veriton?
    What version of Windows do you have installed?

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • TrubbleMaker
    TrubbleMaker Member Posts: 7

    Tinkerer

    X4630 FACS MODEL

    Windows 10 Pro

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Continuous beep is a memory failure. Are you sure the second memory stick is working and the right specs? There are a couple of different model series that might be an 'X4630', is it an X4630_52 or a Veriton X4630G? The first is from 2014 and uses either DDR3 1333 or 1600 memory, the second is actually a bit older and adds 1066 DDR3 to the list.

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  • TrubbleMaker
    TrubbleMaker Member Posts: 7

    Tinkerer

    Hi Billsey

    The label on the computer reads: X4630 FACS MODEL

    This is an original PC unchanged from day 1.

    Each RAM stick works individually in each slot. Both RAM sticks work in single channel. Both RAM sticks make the beeping sound when set up in any dual channel combination.

    Acer RAM.jpg

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,393 Trailblazer

    @TrubbleMaker I understand then that both modules worked correctly before. Please try to clean the module contacts with a pencil eraser and clean the slot grooves carefully with a small brush and/or blowing air.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    edited May 2023

    OK, I don't get any hits with the X4630 FACS MODEL, but I'm still assuming you have a Veriton X4630 or Veriton X4630G model, the only difference should be whether it shipped with a GPU card. Here's the memory info:

    image.png

    You are using two 4GB sticks so they should be installed in slots 1 and 2, the white slots in the image.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TrubbleMaker
    TrubbleMaker Member Posts: 7

    Tinkerer

    Hi billsey

    As stated above, I've tried all the combinations and right now the computer the computer ONLY works in single channel (DIMM1 and DIMM3).
    Right now, I can live with that but my bigger issue is that the system stops at POST and I then have to click on F1 to continue (or press DEL to enter the BIOS).
    I've does a BIOS reset and that hasn't helped.

  • TrubbleMaker
    TrubbleMaker Member Posts: 7

    Tinkerer

    Hi Alejandro

    As stated previously, the RAM is not the issue as each stick works in each slot individually but NOT IN DUAL CHANNEL mode.

  • Larryodie
    Larryodie Member Posts: 1,745 Community Aficionado WiFi Icon
    https://community.acer.com/en/discussion/comment/1200907#Comment_1200907

    Are you saying now that you have to stop and click on F1 with a reset BIOS (Not dual channel mode) ???

    AS Billsey illustrated, You need to be using DIMM1 and DIMM3 , the whit connectors

    I am confused .

  • Larryodie
    Larryodie Member Posts: 1,745 Community Aficionado WiFi Icon

    Search on System in the task bar search box and see how much RAM that is being recognized ?

  • TrubbleMaker
    TrubbleMaker Member Posts: 7

    Tinkerer
    https://community.acer.com/en/discussion/comment/1201027#Comment_1201027

    I thought I clearly stated the twofold problem:

    Problem 1: RAM only works in DIMM1 & DIMM3. In DIMM1 & DIMM2, I get a a continuous high pitched noise.
    Problem 2: When the system starts up (using DIMM1 & DIMM3), it stops at POST. I then have to press F1 to continue on to Windows.

    Ram being recognised is 8Gb

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Answer ✓

    So spec says it should work as you have it installed, yet it does, albeit with the error that requires a key press to get past POST. My guess is there's a motherboard issue. :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TrubbleMaker
    TrubbleMaker Member Posts: 7

    Tinkerer
    https://community.acer.com/en/discussion/comment/1201579#Comment_1201579

    Pretty much what I was thinking… 😕

    Thank you for your time. 🙂

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